RE: Do not buy from Riflescopes.com (SWFA)
Oh man, where do we start with this guy. I’ll make it short and sweet because it looks like ya’ll are just as sick and tired of people trying to hold retailers hostage by threatening to run and tell everyone on the Internet.
Mr. Green purchased the Burris rings 11/14/05 we shipped and he rec’d them 11/16/05.
He calls 03/21/06 asking to return them. We have a 30 day return period, this was 120 days. But to keep a customer happy we went ahead and agreed to accept them back for a refund.
We get them back with NO packaging and rusted and damaged from being installed with what appears to be the wrong size screw driver because the head of the slot screw is messed up. Still trying to make him happy we agreed to just charge him a 15% restocking fee (which just allows us to sell them at 15% over cost to get rid of them).
This was not good enough for him and he started the threats, about how he is going to tell everyone in the world how bad we are…..etc, etc.
Little did he know that our loyal customers look out for us and not only alerted us to this thread, they even came to our defense…..thanks guys.
We should have just refused the return or sent them back after we rec’d them with no package, damaged and four months after he bought them.
Thanks Mr. Green for starting this thread as it only helps solidify how good our customer service really is.
Chris Farris
SWFA, Inc.
RifleScopes.com
SampleList.com
OpticsTalk.com