I have ordered several items from them, and had no problems. I also would not expect them to pay for shipping to return the product. And I'm sure you were just charged a restocking fee, which is very common. It isn't their fault you didn't know what you wanted. As far as them telling you they would fit, I am guessing they meant the rings would fit your bases. Why didn't they work, was your scope to big for the height of the rings? In my experience, SWFA has been a great company to deal with.