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Old 10-28-2002 | 09:58 AM
  #2  
fredbearfan
 
Joined: Feb 2003
Posts: 119
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From: Stockton NJ USA
Default RE: Bear Archery customer DIS-SERVICE!

Amen brother. I'm pretty sure I have you beat with more than 10 emails unanswered. I called customer service 4 times (after being on hold 10 minutes each time) and each time they connected me to the pro shop - where I left a message because no one was there! No return calls.

Get this! Five months ago I ordered a new module for a Golden Eagle. THE "PRO SHOP" SENT ME THE WRONG ONE! I had to get a return authorization, sent it back to the company, AND NEVER RECIEVED A REPLACEMENT OR A REFUND!

RIPPED OFF BY THE NORTH AMERICAN ARCHERY GROUP. SO FAR $24 FOR THE MODULE AND AT LEAST $20 IN LONG DISTANCE CALLS ... STILL NO RESPONSE! I'm going to Florida in November to visit the folks. Guess where I'm going first!

NEVER AGAIN .......... I HOPE THEY GET BOUGHT BY A REAL ARCHERY COMPANY.
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