I too have had great CS from them in the past.

I bought a set from them and had it about 14 months. I started seeing a little serving seaperation at about 10 months but is wasn't any big deal so I dind't worry about it. I finally called them about it and even though it was past the one year warranty period when I did they still offered me the option of a half price string if I wanted.

I decided to keep the ones I had cause they were still good but most companies would have just said too bad so sad.

They have great CS and IMO the best strings and cables in the industry.