ORIGINAL: Straightarrow
Now they have a P.R. problem here and how they handle it also interest me. How they do handle it will determine whether or not I do look at their bows.
Holy smokes! If Mathews had to personally confront every negative internet post about their company, they'd have to hire 5 fulltime employees to do the job. And for what? To refute, deny or smooth over claims that may or may not be completely true. As a company, they'd look rediculous doing such a thing. In my opinion the smart company stays away from discussing problems on internet forums. Handle all problems by phone, or person to person. The internet absolutely sucks for effective communication.
They don't have to handle it over the net but could if they like. I was in on one that involved spot hog here that didn't impress me ( supposedly the owner was involved here). The company could at there choosing contact gibblet and try and smooth things over. He has already wasted enough of his own time. I hate to say more because it may affect how they respond. There is a big audience here and it wouldn't hurt any manufacturer to put a plug in here. I know bowtec does. I don't think the net sucks for effective communication, negative post do hurt who ever is mentioned, I am proof of it. You have a point, but to respond here is absolutly free. An appoligy cost nothing here and could push them to #2.
