I shot PSE for 25 years. I had the occasion to send a bow back to them one time. I probably could have taken care of the problem myself but was afraid I'd screw something up. It was neglect that necessitated the service needs in the first place. I didn't figure two wrongs would make it right so let the experts do it. Anyway, fantabulous service, all no charge of course..including new cables, axles etc that were NOT the reason I sent it in. They have long been recognized by just about anyone in the industry who'll speak truthfully as the BEST(Bar None) in service. I bought a different manufacturer my last bow and am really happy with it, but I have no dillusions about anyone outdoing PSE in service. They've been that way since their beginning.