I too have had to call on RCBS for spare parts. Over the years, they have sent me countless decapping pins and rods. I have an RCBStumbler that I work the dog out of that's 25+ years old. Burned the motor out of it finally and called them topurchase anothermotor so I could replace it. No questions asked, they asked me to send it in and they replaced the motor free. I called them because the lid on the tumbler was cracked and warped from use over the years and again, they sent one, no questions asked. You wonder why 99% of my equipment is RCBS? They take care of their customers! Why would I give my money anywhere else?