Charlie Brown I share your experiences with RCBS.The couple dealings I've had with them proved they are a great company to do business with.Some time back a store was closing up. Everything marked way down.I bought a set of RCBS Scale weights. All sales final. When I got home with it I discovered the smallest weight was missing.I called RCBS asking if I could buy the weight I was missing. I explained that I bought it at a going out of business sale and didn't realize it at the time.Just like you they wanted my name and address.In less then a week I had the replacement at No Charge.
Yes sir buddy they know how to treat their customers.

Ruger Redhawk