RE: Simmons Customer Service?
My Step-Dad had an old Simmons 3-9X40 one of the ones that sales at Wal Mart for less than $30. About 4 years ago the cross hairs came apart. I sent the scope in with a letter describing the problem as if they couldn't tell. They sent me back a Simmons 22 Mag 3-9X30AO as they no longer made the scope I sent in. This all took about 3 weeks. I looked up the particular model they sent me and in the Cabela's catalog it was listed at $99. I think this is pretty good. Send in a $30 scope with a problem and receive a $99 scope in trade.