I am not sure about Manitoba's rules, but in Alberta, we are governed by APOS (Alberta Professional Outfitters Society), and in Alberta if you have a bad experience with an outfitter, you can take him in front of the discipline committee, and get retribution, you might want to find out what is available to you in Manitoba.
here is the web site to the Manitoba lodge and outfitters association, and a contact number to call to ask about getting your money back, or at least part of it.

http://www.mloa.com/
Executive Director - Jim Ticknor
Phone : (204) 268-1968

Randy
www.browndogoutfitters.com