Moultrie customer service
01-07-2010, 08:01 PM
#1
Fork Horn
Thread Starter
Join Date: Aug 2005
Location: S.E. Minnesota
Posts: 323
Moultrie customer service
Anyone else ever had a horrible experience with Moultries customer service department? I have been trying to contact them since September via email and phone calls and still no reply.
My information display on my M40 is gone so I cant tell how many pics I have, battery life, and cant change pitcutre/video settings, which really sucks.
My information display on my M40 is gone so I cant tell how many pics I have, battery life, and cant change pitcutre/video settings, which really sucks.
01-08-2010, 12:40 AM
#3
Nontypical Buck
Join Date: Aug 2008
Location: Indiana
Posts: 3,372
I thought I had a problem with one of my I-40s this past summer, turns out I didn't, but my experience when I tried to deal with their CS was very unpleasent. It was so bad, it would probably prevent me from ever purchasing another Moultrie product again. I have two of their I-40s and they have worked great but their CS leaves a whole lot to be desired.
Blessings.....Pastorjim
Blessings.....Pastorjim
01-09-2010, 06:08 AM
#4
Spike
Join Date: Aug 2009
Location: n e ohio
Posts: 15
I just sent my GameSpy D40 back the other day, waited over 20 minutes on the phone for a "live" CS rep. No issues once I did talk with someone.
My camera would not turn back on after replacing the old Energizers with new ones,, CS stated that they would likely just replace with a new camera ........... have to wait and see.
My camera would not turn back on after replacing the old Energizers with new ones,, CS stated that they would likely just replace with a new camera ........... have to wait and see.
01-09-2010, 06:17 AM
#5
Fork Horn
Join Date: Jan 2009
Posts: 476
Any problems I had I contacted Cableas where I bought it from, and they looked up date of purchase and in both instances sent me a new camera....they have great cs...but, I sure hope I don't have to contact Moultrie...sounds like theirs stinks.
01-09-2010, 11:04 AM
#7
Spike
Join Date: Nov 2009
Posts: 43
I know this may sound bad but for the past 3 years Ive worked at Bass Pro Shops in Springfield, Mo. They will return absolutely anything as long as u want the same item I had a guy come in the other day an his flash quit working the camera was bought about 6 months ago an he had no proof of purchase we returned the camera only an gave him a new one. We defect the cameras send it back to moultrie an they have to buy the camera back. Bass Pro is not out any money happens everyday.
01-09-2010, 01:49 PM
#8
Fork Horn
Thread Starter
Join Date: Aug 2005
Location: S.E. Minnesota
Posts: 323
Ya this experience is deffinately going to prevent me from ever buying another cam from them. It took good quality daytime pics and awesome video but it would always white out night time pics even after the software was upgraded. I have since purchased 2 cuddebacks and couldnt be happier.
Ya Darren if you looked at my pics from this summer of the 10 point i shot it was from this camera. So how are you liking the new cuddeabck, looks liking its getting some pretty good pictures
Ya Darren if you looked at my pics from this summer of the 10 point i shot it was from this camera. So how are you liking the new cuddeabck, looks liking its getting some pretty good pictures
01-09-2010, 02:07 PM
#9
Giant Nontypical
Join Date: Dec 2006
Location: Chatham, Ohio
Posts: 8,834
I know this may sound bad but for the past 3 years Ive worked at Bass Pro Shops in Springfield, Mo. They will return absolutely anything as long as u want the same item I had a guy come in the other day an his flash quit working the camera was bought about 6 months ago an he had no proof of purchase we returned the camera only an gave him a new one. We defect the cameras send it back to moultrie an they have to buy the camera back. Bass Pro is not out any money happens everyday.
