the saga continues.... broken limb
 

well, counting the original limbs on my 2004 patriot, i've just broken my 4th set. i know, i know, its like the only thread i start around here. so i call the shop. the owner is of course expecting me to be very upset, but i'm not, i'm used to it now, so i politely ask him for his advice. he says he can either order me a new set, or i can call bowtech and talk to them about it. i ask for his opinioin on this, he says call the company and gives me their number and the extension for a guy named jamie (i think). when i start talking to jamie about what is going on and where i'm located he realizes exactly who i am from discussing this issue previously with the shop owner. jamie is very nice and was completely polite, professional, and courteous during our whole conversation. plus, my entire time to get through to him was about 5 seconds. i apologized for all the trouble. he lets me know they have a less than 2% issue with limbs, and that another bow had the same issues - 3 broken sets in a small time period, and that its not my fault. he says there must be something wrong with the bow or the limb pockets or something and thanks me for being patient with them. he then informs me they replaced the other bow that had this issue and the guy hasn't had any problems since, and that's what they are going to do for me. yea! a brand new bow. he says he's going to call the shop and let them know. i called the shop back and the owner let me know that my new bow would be there in 3 days. pretty good as i'm completely across the country. i couldn't be happier. i danced around like a little girl. like someone said in a previous thread, 'how could i have confidence in that bow?' well, i couldn't. not every product that comes out of a factory can be perfect, and i'm happy i've found a company that honors their warranty with courteousness, politeness, speed and dignity. now that's american. customer service seems do be a dying art, but not at bowtech.

RE: the saga continues.... broken limb
 

As it should be.Bowtech is looking better all the time.

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That's great news! Always nice to see companies standing behind their product.

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Wow, u must be the entire 2%:D Sorry to hear about your bad luck. Nice to see a company come through though. Good luck. My buddy had a similar problem with a mathews(that was the pro shops fault) with a cracked limb, and they were very good about it too. Its nice to not have to be on hold for 3 hrs and then talk to habib who you cant understand anyway. Glad it worked out for you.

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I think that's are crazy. Four sets of limbs???? How realiable is that.

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I haven't had to use their customer service much but the times that I have had to have been great. I bought a new bow for my wife and I bought it with 40-50 lb limbs (wanted to surprise her). I thought I could crank it all the way down and she would be able to shoot it...............wrong. I called jamie and told him what the deal was and he said "no problem". He sent me a new set of limbs for the bow on their dime. You can't hardly beat that kind of service. That was no ones fault but mine and the bow had been shot a few times but it didn't matter they wanted me to be happy, which I was. I really like their bows but a lot of companies make good bows. The reason I am loyal to their product is becasue of their customer service. Two weeks after shooting the bow and learning to use her "archery muscles" she could shoot the bow at it's previous setting but the 30-40 limbs will crank up to the mid 40s and that's as high as she can shoot comfortably anyway.

I can't imagine what could be wrong with the bow that would make it keep breaking limbs like that. That is strange indeed. I hate that you have had all of this trouble but I am glad that it's going to have a happy ending.

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Bob-Co,

The bow is obviously a factory defect and they are sending him a new one. You don't think every bow manufacturer produces factory defects????? Just because you have never gotten one doesn't mean they don't make them. This guy just happened to be the unlucky fellow that got one. Now the company is making it right. Are you saying that all Bowtech's are junk because they produced two bad bows?:eek: Kind of makes you sound like the crazy one;) Especially if you think that all manufactures don't make defective equipment no matter how small the percentage may be.

Case in point:

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i'm not sure what you mean bobco, how reliable is that? you mean my story, or bowtech? i thought it was you that said previously you had a bow that went through a couple sets of limbs and you relegated it to your back-up, could have been someone else though.

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I guess what I am refering to is the bow. Personally, I'd have a hard time relying on it after I had brokem limbs four times. I'd me much happier with a bow that didn't break in the first place with bad customer service instead of having one that broke four times with good.

Yes, it was me that had my Parker break twice, they had terrific customer service, they had a turn around time of 2 days after receiving the bow, and fixed it perfectly. I was also told things like this is very rare from both dealers and the company which are both bias IMO. All I can go by is my experience with the bow. The first time they broke, I said OK, maybe a fluke, but not the second time. There is no way that I'm going to bring that bow as my main bow packed in the mountains for nine days. Or even count on it during the middle of the white tail rut. All the customer service in the world isn't going to rescue me from that dilema if the limbs break in those scenerio's.

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OK silent, I reworded my post. Hope that helps.

But are you saying the bowtech has only produced two bad bows since their existance?

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there are honestly too many variables here to know for sure what the deal is. i don't know if its the bow, if it was damaged during original trip across country, the shop, me, .... i know we would be hearing a lot more about it if it was common though. from posters on this board, and a.t., the only other issue i've heard is nubo's and that was corrected as well with a new bow. of all the people i know here in n.c. with bowtechs, no problems. whatever the issue is/was, i'm getting a new bow in time for season and for me not to be worried about its performance during season, no matter whose fault it has been. i really don't think fault can be placed as we will never truly know what the issue is/was. and honestly, i don't think bowtech cares whose fault it is, i think they just want the people who spend their money with them to be happy. and i did, and i am, and because of this i would spend my $ with them again. jaime could have easily been accusational, but he wasn't, only helpful, and anyone who has gone through anything like this with any product knows how important that is, and knows that is how you build lifelong relationships between a company and an customer.

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No, I am saying that is all that you have evidence of and you are acting like we should swear off Bowtech's becasue two bows had problems. I have no doubt that Bowtech has had more problems than these two bows. The point is that so has every other manufacturer in the market place. It is part of the manufacturing process. Every company in every field produces a certain amount of equipment that makes it through quality control only to be later to be found defective. It doesn't matter what the product is or who the company is or what their reputation for quality is, they inevitable produce defective equipment. I am saying don't throw the baby out with the bath water. There of hundreds of guys shooting Bowtechs happily. Do we discount the hundreds because of the 1 or 2? I don't think that's acceptible. I spent a couple of years in a shop and ALL bow companies produce defective equipment. The true measure is what they do once that has been determined. It's not like there are Bowtech's all over the country with limbs exploding. This being Bowtech BBS and all I am sure that we would have heard about it;) I bet you if we take a poll and everyone here is honest and replies to the thread that we can come up with a bow from every manufaturer that is a factory defect. Are we going to swear off all bows? You happened to be the unlucky guy to get a bad Parker. That doesn't mean Parker bows are junk. Because, they obviously are not. It is understandable that you got a "bad taste in your mouth" in regards to them and it's understandable that you wouldn't trust them on a nine day hunt. But that is really a human nature issue and not a bow or a manufacturing issue. We as humans get "gun shy" when we get burnt by a person or product (myself included). If this were the story across the board I would say that you might have a point. However, these appear to be more like isolated incidents than "par for the course'. JMO

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Failures and defects seem to be easily accepted these days. I suppose that is the mind-set one must acquire and maintain in order to own and use some of the radical equipment that is on the market.

One set of broken limbs due to a factory defect would have put me on high alert regarding design and quality control. Four sets of broken limbs would be impossible because I would have thrown the bow in the junk pile after the second set of broken limbs.

Sounds like a "lemon" bow........ or junk ;)

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Well I tell you what captain terrific. Why don't you point out to me one manufatured product that has 100% quality control?

RE: the saga continues.... broken limb
 

sounds like a fluke in the assembly line/production. The replacement was probably off of the same line. maybe somebody entered something wrong into the computer?? Heater wasn't working properly or something. More than likely there are more defective bows out there that the company is trying to track down (or just waiting for them to break). Hopefully, for the companies sake, this is not a failure of design. Just ask Ford and Firestone what happens when poor engineering is mishandled!!

Steve

PS hope this bow holds up for ya'

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You know what silent, I think that you are assuming an aweful lot. You even assumed that I never had a problem with any bow that I owned. Where did that come from? Have I ever said that all bowtechs are bad or all parkers are bad? If so, I'd like to see it. Would I personally buy another Parker - nope. After breaking two sets of limbs on mine though, I'm not about to defend the company or praise their customer service because they fixed a problem that was under a warranty that I paid for.

I can see your point since your problem was an accident that they took care of on a problem caused on your behalf.


- c903, well said.

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Well maybe you can clarify it for me so that I understand. Why exactly was everyone crazy for saying they are glad the problem was fixed? The problem was obviously not with the limbs but with the bow so the wrong parts were being replaced. It wouldn't have made a difference if they had put a 100 set of limbs on it, it was going to keep on breaking them, becasue something else was ddefective. If you want to blame someone for that then blame the mechanic not the manufacturer. In your case that bow could have been broken during shipping or it could have been dropped by a family member that was scared to tell you or you could have even broken it yourself. They have no way of knowing which of the above it is. So when they correct the problem without hassle then they do deserve praise IMO because many companies will not or if they do it takes them for ever. I just think your attitude towards this thread is a bit naive considering these types of things happen with all bow manufacturers. The problem was made to seem work becasue someone kept slapping limbs on it instead of diagnosing the real problem. That like saying dodge sucks because I have blown 4 engines when in reality your mechanic didn't put any oil in the 3 replacement engines. No actaully dodge had one mechanical defect and your mechanic sucks. Same thing here.;)

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wow! some of you guys are pretty bitter. i've read on here about guys having to hold major bow companies hostage to get things fixed. like the guy who had to send an example of a website he was going to post about that companies limbs and lack of customer service, and having to threaten them with filling up the message boards with his story. only after that did a new bow arrive at his door the next day. i wanted to share a story about a company that stands behind their product, and that's a good thing. and to let people know that even if you are one of the rare people to get a lemon, if that's what it is, you will be taken care of with bowtech. if it was the limbs i think this story would be everywhere.

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Ironically enough.............that was me. lol

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It is an obvious phenomenon that some shooters that own one of the so-called "big three" bows, and other pieces of popular (cult) bow gear, tend to protect the reputation of the innate objects as a living and breathing family member and become overly indignant when a person disses the gear.

If someone says, "junk," that is his or her personal opinion. Don't want negative comments? Do not post problems or be ostentatious about your gear over another's gear.

I have owned many bows in my time; if I had a bow that broke four sets of limbs, I probably would consider the bow to be junk and say the bow was junk. However, after the second set of limbs busted, I would have insisted that the entire bow be replaced; a demand based on the risk of great physical harm and manufacturer/dealer liability.

Silent:

There is such a thing as a probability of failure regarding quality control with any product; but four sets of broken limbs surpasses the common and the acceptable. The particular bow is "junk" and should be replaced.

RE: the saga continues.... broken limb
 

well it is being replaced c903.

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Or maybe it was just a bad limb pocket and that should have been replaced instead of 4 sets of limbs? Are we really gonna blame Bowtech for all four sets or should someone at some point have had enough common sense to realize there was a bigger problem? However, you avoided my question?

You call a lot of things junk that you don't have any personal knowldege of. It is pretty funny actually. I have seen you "try'' to defend your point of view about how you don't actually have to try things to be an expert:eek:. It's makes you look pretty rediculous butt then again I am sure that you are use to that;)

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Can we get over this? I already stated in a prior post that I changed/reworded that. After rereading, what I meant was not conveyed or could be misunderstood. Your point was obviously taken.

Our opinions differ. Can we accept it, do we need to keep at it? Or, do you just have something personal against me?

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the point was that you asked were you made it sound like like Bowtech's were junk and you wanted me to point it out. I was merely saying that in your original post that you came off that way.


No, I don't have anything personal against you at all. I don't mean the rebutle in an angry way (at least not towards you;)) We do have differing opinions and I respect yours I was just taking the oppurtunity both express and defend mine. I apologize for the misunderstanding;)

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Long overdue!

Yep!

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I wouldn't have expected any less from you;)

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c903, you're just being ridiculous.

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The bottom line is BowTech is replacing the bow. gibblet is happy. gibblet, I commend you for keeping your composure. It helps a company to want to help, when people remain human (somewhat rare and lacking around here, at times). Has anyone considered the possibility that BowTech was not made aware of the fact the limbs a were all for the same bow?

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I think the important thing here is the BOWTECH did their part in trying to resolve the problem--they stood behind the product and stepped up to the plate responsibly instead of blaming the customer or trying to charge the customer any money to get it fixed as i've heard of other companies pulling in the past.I don't think BOWTECH did anything wrong on their end--am i missing something here?

RE: the saga continues.... broken limb
 

thanks pdq. some of these guys are haters, and talk a lot of junk about what they would and wouldn't do. one thing i've learned in my 37 years is guys who talk like that (especially from behind a computer), won't, wouldn't, don't, and can't back it up. if they could, they would say it once in a conversational manner, and would never go on and on and on and on about it. notice how he didn't get his parker replaced. these guys took a nice thread and turned it into an opportunity to try and trash a company that stands behind its products in good way. that's sad.

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Corrrect, and that is why the price of warrenty is included in every owners original cost. The thanks should go out to all owners for paying for four sets of limbs for this bow.

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Pardon! I did not realize that the thread was in regards to great service and response, and commendable composure while dealing with the same bow that has been blowing limbs time after time. Courtesy and composure is not worth a nickel when the same problem keeps occurring.

How well a company stands behind a defective piece of equipment is a plus; but how many times do you allow them to replace the defective components with other defective components?

The bow shop should have been on top of the cause a long time ago.

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wow! person #1 and#2 have just made my ignore list. opinions and insights like that aren't even worth reading. probably never was the limbs, or, like anybody could figure out, it'd be all over the place - and its not.

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i am assuming that person #1 and #2 are c903 and bobco19-65. i would think twice before i put them on MY "ignore" list...they are both full of a lot of great info, experience, etc...even though you might have differing opinions in this thread, you might be missing out later by ignoring them...

just my $.02...

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sho-me_bhntr,

Have you read many of the threads that c903 is involved in??? :eek: rotflmao

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C903,
I see your point but i don't think they kept replacing bad limbs with bad limbs.I think it was a limb POCKET or riser problem that would have kept on trashing perfectly good limbs.The end result is BOWTECH sending out a NEW bow to solve the problem and i think that's good customer service.

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I know, I know! Whatever you do, do not criticize a Bowtech, one of the "Big 3," in open public!

Let us all be courteous, have great composure, and talk about Bowtech's great service, and the great service the bow shop has provided. Let us not talk about the possibility that a defective design might be the cause, or a defective part, or defective materials might be the cause, or a defective "lot" of limbs might have escaped quality control.

All the courteous and great service rhetoric is crap! When the first set of limbs blew, it should have been determined whether the source of the problem was the user or the product was defective. If it was determined that the product was defective, Bowtech should have been alerted and Bowtech should have investigated the cause; not just keep replacing limbs with a smile.

At this time "gibblet," has chosen to stick his head in the sand and use his ignore button. Apparently, he has forgotten that his attitude was different in previous posts regarding his problem. He was not going to kiss Bowtech's a$$, he had a warranty situation that would not allow the bow to be returned, he had a rep warm up to him because "gibblet" is a big person in stature, he was not too happy, etc.

I really do not care what "gibblet" does, what he thinks; or how much anyone else wants to defend Bowtech or what they think. There is only so much that any manufacturer and dealer should be allowed to get away with. Giving an inch while "they" take a mile is why others who will stand for less have a greater problem trying to get their dilemma resolved.

Of course, I am assuming that improper setup and/or use has already been ruled out.

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Wow. I have a question and I do not want to start any fights with this. You state Does that mean that 1 in 50 bows go out with bad limbs? Seeing that Bowtech makes a quality bow would that mean the others in the big three (Hoyt & Matthews) would have about the same? I shoot the xTec and I really have nothing against the others. I have friends that shoot both Bowtech and Matthews. None of us have had problems with our bows. I also know that there will be some problems when making as many bows as these 3 companies make. Anyway I just thought 1 in 50 seemed a little high but maybe I am wrong.

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lol, i know where you are coming from. :D but, to be fair, its pretty obvious, c903 has been playing the game for quite some time. that in itself is worth something, right? ;) yes, he can come across as set-in-his-ways, resists change, etc. but looking past that, he does present a point in his posts and usually tells you exactly why he thinks his point is valid. that carries weight with me...at least he has gotten me to think about all perspectives in certain threads, even if i didn't necessarily agree with him...and imo for that point alone, he is valuable to the forum.

just my $.02.

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You see this point but you don't the pro-shop (the person acutally doing the work) has any culpability. Let's go back to my exapmle early. If you have the guts to actually debate this issue point by point???? Would you also blame dodge for a mechanic that failed to properly diagnose a problem with your vehicle?