MY Bowtech Customer Service Experience
 

Well I made a post about a Bowtech problem and the end result consenses is that I might have traded my other bow for one that had possibly been dry fired. Of course I was displeased at having to put up with the hassle of replacing some parts only to find out that not only along with the cam problem (which has been resolved) I had about 4/5 hairline cracks in the outer layer of fiberglass on my upper limb at the limb pocket area. I contacted Bowtech today and talked to Kevin Duffy again. I was hoping he wasnt tiring of me after about 5 calls already. He had already sent me a new module which I had paid for- about $10.00 plus he sent me a new draw post assembly and shrink tubing and nut for free.

Today I discussed the possibility of a dry fired bow and a cracked limb- to make a long story short he has offered to send me a new limb ( maybe two) and a new replacement axel for Free- Im VERY impressed with Him doing this ,even after explaining to him that this was a used bow that I had traded for. How much better can customer service be. Ive never owned a Bowtech before in my life but with people like Kevin working for them I can see now why people talk so good about their customer service.

I now rank Bowtech (IMO), right up there with the other top 2 helpfull - courteous and friendly companies that I have dealt with - Muzzy and Summit stands.

Thanks all for the help, advice and offers and thanks once again to Bowtech and Kevin Duffy !
James H. Boso
AKA: mordecaia

RE: MY Bowtech Customer Service Experience
 

Not ANOTHER great Bowtech experience *sigh*.......j/k.............


This is fast becoming a theme on this board.

RE: MY Bowtech Customer Service Experience
 

Oh I didnt see the smiley faces at first :)-

I was gonna say if a company was an A$%$# Id sure let it be known and if they were exceptional they deserve it to be known also.


PS_ notice I also mentioned Muzzy and Summit ;)

RE: MY Bowtech Customer Service Experience
 

Since the bow you bought was used, that IS exceptional service! Above and beyond what they are responsible for. If they had not offered to replace limbs, you still could not be upset. My hats off to Bowtech.:)

By the way, it is better to get a set of limbs if possible instead of replacing one.

RE: MY Bowtech Customer Service Experience
 

Cougar Mag I just wanted to know why it's better to get a set of limbs if possible instead of replacing one. Wow you can't beat that for service, thats great mordecaia !!

RE: MY Bowtech Customer Service Experience
 

Well, at least on a target bow it is, at least that is what a few pro shops have always told me. Matched set?

RE: MY Bowtech Customer Service Experience
 

I was very confident that BowTech would help you out I have experience with this company and they've bent over backword's for me .How could anyone question this companies commitment to the archery world.

1 more for the book's BowTech! thank's from all of us dedicated BowTechaholic's

nubo

RE: MY Bowtech Customer Service Experience
 

I'll say it again,,, BowTech will kill you with kindness;) Pat (BowTech_Shooter) has been a wealth of information for all my questions regarding modules, strings and settings[8D]
GO BOWTECH!!!

RE: MY Bowtech Customer Service Experience
 

Limbs are usually matched to one another. So, if you replace just one limb it might not be a "perfect" match to the one already on the bow. Manufacturing tolerances, raw materials, etc... all play a part.

RE: MY Bowtech Customer Service Experience
 

As for me Im just thankfull, that they are replacing the limb- wether it be one or two. I really am. I dont care wether I have a "perfect" match or not - I just wanna get this bow up and shooting.

A couple years ago I had a Mathews bow that had a limb splinter- I contacted Mathews, then a dealer and he got another limb from Mathews. I also inquired as to why they were only replacing one limb as I thought they were suppose to replace both limbs - for a matched set. Was told by Mathews that they now produced there limbs "in House" and only replaced the part that needed replacing. Hey what could I say- I got the limb- had it put on and the bow shot just fine.

on a side note:

One great differance between dealing with Mathews with that situation and this with Bowtech is that talking w/ the Mathews service guy he acted like I was really intruding on "HIS TIME" and was rather curt- With Kevin and Bowtech - He honestly seemed as if he was interested and Wanted to help and that "MY TIME" was important. And BY GOD I appreciate that !!!