Leupold Customer Service
 

Probably won't surprise many, but I just have to give kudos to Leupold customer service (again). While hunting in late November, I took a fall on the rocks and the scope on my rifle (VX2 3-9 w/CDS) was the first thing to hit the rocks. The objective bell was bent was the only obvious damage. I switched rifles the next day and packed up the bent scope for a ride back to Leupold. I put wrote on the service request exactly what happened and expected to pay for repairs.

The scope arrived last week, postage paid, with a note of repairs and an invoice for $0.00.

I'm a regular customer of Leupold with scope purchases and occasional custom work over the past 30 years, (only a single warranty need) but still...

That's just crazy good service.

Doesn't surprise me at all and that's one of the main reasons that I have only one rifle in my safes that doesn't have a Leupold on it.

That's how you make a "customer" for life !

I wish other companies would understand that's how it works !!?!?

BTW - I am a Burris guy

yep.leupold is a stand up company and they sell quality products for a reasonable price . they have been faithful to me so I am faithful to them.

Leupold and Redfield are made by the same Company now, since 2008.

Yup they seem to treat customers right!

I only have two Leupold products, have only had to contact them once for some info. They looked it up for me while I was on the phone. Great products and service.

I've been using Leupolds for more than 30 years and this is one of the reasons. What few problems I have had were taken care of immediately and there has never been a charge. They stand by their product and they make a very good product to begin with.

Once I slipped, fell, and the rifle no longer would hit within the scope's field of view. Sent it back to Leupold. They checked it out and said it was fine, so I took a second look at the rifle. The barrel was bent! (Doh!)


Other than a .22 plinker, any time I buy a rifle I also buy a Leupold. Great outfit.

Agreed I just sent my binos in for repair; they have great customer service and stand by their products.

I have never needed to use their customer service, but...
About 10 years ago I bought a used 1.5 x 5 vx 3 scope to mount on my 45-70. I thought it would be wise to have it checked over before mounting..so called Leupold up and inquired about how much for such a service, saying right up front I got it used.
I was told to send it right out, they would go through it and return it to factory new specs, and return it free of charge within the week.
Wow!
NIce to know, but I ended up getting in a hurry and mounted it....still haven't had any problems with it. of course. Ya pay for what you get.

I used them once. I had a older Vari X II I believe it was. I had just sighted it in the day before. I took a deer opening day @ 225 yds but the bullet was nowhere close to where I held it shooting from a rest. I went to the 100 yd range the club had set up. I was lucky to get it on the paper. I resighted it and the next day I missed a easy shot. The scope went back to Leupold and in no time I got it back. They replaced the P.O.I. adjustment mechanism. It's been several years back, I remounted the repaired scope on the same rifle. I hate to admit this but I haven't taken that rifle or scope back out to sight it in. I'm sure they fixed it Leupold makes a good product. That is why unless I'm close to the house I always take more than one rifle with me, because you just never know.

No more Leupold scope for me! Nightforce/Vortex
 

That is what I call good service ,I had a Meopta that would not hold zero sent it back and got a new scope no charge .

i sent a Leupold scope in last year, a VX1, to have the power ring repaired. when i tried to change the power of the scope the ring was hard to turn. all i paid for was to sent it in to Leupold. they repaired it and sent it back with no charge. cant complain at all about their service. sent them an email thanking them for their service.