I've sent a scope back 2 different times and recieved it back with a sheet on what they did to it. The turn around time was around 3 weeks.

Leupold has one of the best warrantees in the industry and probably the best customer service I have ever dealt with. If they cant fix it they will send a brand new replacement. Fast turn arround I might add.

Setting back to factory zero is easy, you can do it yourself.
The absolute way to center a scope is to use a mirror.

Step one, place mirror in front of the objective lens and use a rubber band to hold it there

Step two, look through the scope to see two sets of reticles

Step three, move the windage and elevation screws until the two reticles are together and look as if they are one

Step four, remove the mirror and use a bore sighter to sight the rifle

You have now set the reticle back to the factory center.

Interesting fritz. Never heard of that before. Of course, I've never had a scope that needed to be "reset" either.

Why would that even need to be done? Someone running them way out to the end of the adjustments?

Good info Fritz thanks!

Somehow when I had the scope on my muzzy I ran out of elevation.

Probably just send it to them vs waiting for e-mail. Think Leupold probably gets a lot of e-mails.

Sounds like you have a mount problem, not a scope problem. As for centering the crosshairs, don't worry about it. I've moved scopes from one rifle to another and I just re-zeroed them on the new rifle.

As for Leupold's service: it's excellent. Last time I sent one in I got it back within two weeks.

My experience was great ... my older Vari-X III had lost seal and was fogging .... and I requested a reticule change to German #4. Called them first. Followed their instructions. Scope was back in two weeks from when I shipped. Lenses has some light scratches. Probably from my poor cleaning techniques ?!? They either polished these off or replaced the lenses. They looked brand new. I never asked what they did. They also replaced or refinished the tube and turret covers. Whole scope looked brand new. That was early last summer (2012).