CrissyK

Remember me? Trying to pick a crossbow for my boyfriend? You all told me the Excalibur was great... well.. he's following the guy on the dvd's instruction to a T, and one of the limbs actually cracks horribly when he's using the stringing aid as shown...

I've been crying for two hours, and of course, I can't return it.

How the hell does this happen? I am so disgusted that I could puke.

BigTiny

Don't cry, call the number in the manual. They will put a limb en route to you. All you have to do is ship the cracked one back in the same box. I had a scope problem a few weeks ago and had the new one on the bow in 4 days.

Safety Off

Which one did you get? I bought a Vortex and it seems to be working fine. I zeroed it in today and was damn near hitting the same hole at 20 yards and still hitting black at 50 yards. I only had oneproblem which I will bring up in my post. Please keep me posted to how the company takes care of you. Safety

awshucks

Call Dan Miller at [740] 483-2312. He'll have you ship the limbs and riser [holds limbs and attatches to rail] and will replace BOTH limbs, to make sure they are equal. Less than a week.

buttermilkranch

with all the good things I have heard from Excalibur I am shure they will take care of you.

Dnk

Crissy, there is no way things won't get straightend out. There are lots of guys (not me yet) who have dry-fired their bows and damaged them and had the limbs replaced without any hassle at all. Get on the phone and geterdone!

KLS

sounds like your luck goes about as good as mine does... if one thing in a thousand ends uphaving a problem you can bet your ass that I'll be the one thatends up withthat one thing...


however, I dont quite follow what your saying... did the limb actually crack,as insplinter, or did it just release and make a loud noise?

the string aid doesnt really put that much tension on the limbs, I cant believe that a limb would splinter from that little bit of tension without there being a major defect in the limb, which would more than likely be quite visually obvious and would have been caught long before it ever made it through assembly at the factory, I've dealt directly(over the phone anyway)with the people that own excalibur(as I'm sure everyone here has) from what I was told its a smaller company with everything being visually inspected and assembled by an actual person before its let out of the factory, and its quite apparent that they pride themselves on that

however it is possible that a defect slipped through, unfortunately it happens sometimes




where did you buy it from? maybe you should question that place, was it in a resealed package or any other signs of it being opened or tampered with?

Pydpiper

Did you seriously just say that???

Dnk

Oh yes I've dry-fired enough times that it is no longer embarrasing but no I haven't damaged my limbs yet! But I expect to because as you know I have an extra set of limbs ready for the occasion. I have, however removed the legs from a patio chair once, does that count? LOL!

ranger56528

I must be special because I have yet to dry fire a bow(of anykind)yet......I hope I didnt just shoot myself in the foot............