Easton customer service, bad experience
 

I recently sent back a half dozen 05 easton ac superslim arrows because the logo area was smeared very badly, so badly you couldn't even read the name. So, sent them back, after about a week and a half I called easton to see what they were going to do, they said they were going to replace my arrows, I thought great I should have them in know time. Boy was I wrong, the customer ser. rep ask if they could send me demo shafts.[8D] I told him know I did not buy demos I would like new ones ( my return arrows had never been shot). He said they could not find any new ones,[&:] you mean to tell me the company manufactures these arrows don't seem to have any new ones. I told him I would wait until he found some. Easton can't find 6 new arrows, I have a feeling the are going to have a bad year. I just had to vent.

RE: Easton customer service, bad experience
 

...or they are having a great year already, and are trying to keep up and fill orders. My answer to customer service would have been "Sure, send me a dozen demos to replace the six new ones".

RE: Easton customer service, bad experience
 

Hitch I thought about having them send me the 6 demos but they were cut to 28 inches and I need 27. This would have been ok but the inserts were glued in and they are the hit inserts.

RE: Easton customer service, bad experience
 

You could have cut an 1" off the nock end and refletched them.

RE: Easton customer service, bad experience
 

Yea ausie your right I never thought about that, it just seems sad to pay about 10.00 per arrow and they want to send you demos.

RE: Easton customer service, bad experience
 

Well, to be honest it was a picky reason to send them back in the first place. What does it matter if the logo was smeared?

RE: Easton customer service, bad experience
 

Easton is a quality company(?) If they are not going to take pride in what they produce and put out quality products, all aspects of the products, even logos, they should not be in the business or not charge so much for arrows.

RE: Easton customer service, bad experience
 

double creek why even put the logo on the arrow, a smeared logo is bad advertisment. You wouldn't buy a car with smearded paint would you.,

RE: Easton customer service, bad experience
 

That's apples to oranges

RE: Easton customer service, bad experience
 

Compare what you like to the arrows, if a company sends a product out that looks bad, I think the should have to make it right. I guess I will compare something of less value than a car. A bag of potato chips, on the back says that if for any reason you are not satisfied with their product return it for a full refund and that is only a couple bucks. Easton relies on their customers, they need us, we don't need them, there are other companies that make arrows. I know I could have bought another arrow brand but I think easton is one of the better arrow manufacturers, my arrows just slipped passed quality control.

RE: Easton customer service, bad experience
 

Ash I agree with you but my question is couldn't you take them back to the shop where you bought them?

RE: Easton customer service, bad experience
 

yes gutshot I probably could have and probably should have, but it is about an hour away, the shop didn't have anymore in the size I shoot and I didn't want to hassle the shop owner.

RE: Easton customer service, bad experience
 

Just playing the devils advocate here. Why did you buy them in the first place if the had "faulty" paint on them? I can see having a problem if you mail ordered them, but you had them in your hand at time of purchase. Did you not inspect them when you bought them?

RE: Easton customer service, bad experience
 

Flintflinger I did not inspect them(should have) the reason being they were in the clear plastic bundeled up from easton in a dozen. I was excited to get them and just picked them up and payed and left I did not notice it until I was fletching them.

RE: Easton customer service, bad experience
 

Ahh, I see. I have never bought arrows that were packaged up before. Mine were always loose and you could pick and choose each one.

RE: Easton customer service, bad experience
 

Yea the shop owneer just got them in and I wanted them, i didn't let him open the package

RE: Easton customer service, bad experience
 

Bummer. Lesson learned. We all do it. I am notorious for wanting something, geting it and then realizing I should have looked it over better.

RE: Easton customer service, bad experience
 

ASH2042 YOU SOUND LIKE ME A REAL ANAL BOWHUNTER YOU WANT EVERY THING RIGHT. DONT BLAME YOU JUST STAY ON THEM YOU WILL GET THEM SOONER OR LATER. I GUESS

RE: Easton customer service, bad experience
 

I guess if wanting my arrows to be right, then I am anal.

RE: Easton customer service, bad experience
 

Anything that you pay money for you want right!!!!!!!! I commend you for sticking to your guns (arrows:D). Be a hard nose and tell Easton that your not happy as a matter a fact, you're a little p.o.'d. Maybe they'll comp you some extras (never know). I worked in retail for quite awhile so I've seen it happen. Good luck and don't back off no matter what.