RE: bowtechs customer service
 

BowTech customer service is top notch in my book's ,I've never had a problem getting through to them ,I've e-mailed them several times and have alway's gotten a reply within 24 hrs.

nubo

RE: bowtechs customer service
 

NEVER have had a problem. I have talked to Bowtech several times and had always had timely responses. ALthough you will have situations like these. I imagine they are pretty busy right now. They are a fast growing company. I am not making excuses for them I was just placing my two cents. I would contact them again though if it has been beyond your timetable of reasonable expectations. They should come through for ya.;)

RE: bowtechs customer service
 

Double Creek:
Do I detect some sort of envy, with underlying jealousies? :(
Beeeeeeeeeeeeeeeeppppppp.......beeep!!

RE: bowtechs customer service
 

I left a message and they called back within the hour when I needed a replacement string. Their follow up was excellent, and they even called to confirm when they sent it out to me! They may be small but they're very responsive, just give them a chance.

Gordon

RE: bowtechs customer service
 

I emailed them last week and they got back to me in about 12hrs. I was rather impressed.

RE: bowtechs customer service
 

When I had my 2 choice narrowed down to the outback and liberty I emailed bowtech with some questions I had. Three emails in 2 weeks and not one reply. Mathews got back to me with every email in 24 hours or less. Other people say they think mathews customer service stinks. Thats why you can't listen to the bashing on here because if a company is around long enough someone somewhere is going to get the short end of the stick from them.

RE: bowtechs customer service
 

The phone tech is very busy and if you don't get straight through to them, you'll need to leave a message so tbey can call you back when they get time. I even have to and I work for them...;)

If anyone on here has ever e-mailed me a tech question and not gotten a reply, it's more than likely a problem receiving them on your end because I reply to all of my e-mails within 24 hours and if I get a returned e-mail I will generally try 2 or sometimes 3 times before giving up on it. There have been a few times I've on the road and I don't have any cell phone reception to get online but not very otfen and I still usually get them answered with 48 hours. Heck, I even answered e-mails every day of the week a couple weeks ago after my mothers passing and also on the day of the funeral.


Also note, if you send an e-mail to more than one address at a time, you may not get a reply because one person thinks the other will reply.


BTW, Double Creek besides BowTech R&D I'm the only one on this board on the payroll...;):D


Regards, Pat

RE: bowtechs customer service
 

The first step to recovery is admitting your problems......... Good Job.....:D

RE: bowtechs customer service
 

That's what I hear however I've never been to any anonymous meetings to hear it first hand. Which group meetings do you attend? ;):D

RE: bowtechs customer service
 

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Regards, Pat

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Its a small world becuase I'm pretty sure you responded to the email I sent to Bowtech last week, and you probably know the fellow I bought my Patriot from last Saturday being that your from Clyde and he's in Oak Harbor.