bowtechs customer service
 

everytime i try to call the technician i always get his voice mail do any of you guys have this problem.

RE: bowtechs customer service
 

Whenever I call them I am put on hold and a technician is with me within minutes.Ijust called them about a week ago and I left a message and they called me right back(within .5 hours)coulden't believe the excellent service.
When I first received my first bowtech bow they would have someone available right away.Now that they are so popular and everyone is shooting bowtech they are alot busier,maybe they should hire on some more technicians:)

RE: bowtechs customer service
 

I have called and left a few messages at times, and it will take a day or so for them to call you back. If you keep calling you will get someone...

RE: bowtechs customer service
 

maybe he is busy, or on another call, or on vacation.

did you leave a message? did he return your call in a timely manner?



I hate getting stuck in voice mail too, but if the person returns my calls promptly i dont let it bother me too much.

RE: bowtechs customer service
 

PM Rack-Attack or Silentassasin, they are both on Bowtech's payroll...............

RE: bowtechs customer service
 

Beeeeeeeep....Beep..Beeep.......Beeeeeeeeeeeeeeeep ..Beep..Beeep....Beeeep..

.Beeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee eeeeeeeeeeeeeeeeeeeeeeep

;)

RE: bowtechs customer service
 

They are Pacific time.........

What time are you calling?

RE: bowtechs customer service
 

Buy a Hoyt and you can spend more time shooting and less time on hold!!!!!;);)

B- boring
O- outdated
W- washed-up
T- trashy
E- excuse for a
C- compound,
H- HOYT wannabees!

Let the slamming begin!! just joking, Bowtech seems to be
a fine bow, and I've actually called Hoyt customer service a few times myself, mostly for technical info. However ,I will say I've always gotten right through on the phone.

RE: bowtechs customer service
 

i'm not upset with bowtech or anything i just wanted to know if this is normal or not and i have not left any messages but i will next time.

RE: bowtechs customer service
 

I think Pat (Bowtech_Shooter) was away for the weekend @ a big IBO shoot and would have been rather busy.

Did you try calling the main office?

I usually call them and get put straight through to some one

RE: bowtechs customer service
 

BowTech customer service is top notch in my book's ,I've never had a problem getting through to them ,I've e-mailed them several times and have alway's gotten a reply within 24 hrs.

nubo

RE: bowtechs customer service
 

NEVER have had a problem. I have talked to Bowtech several times and had always had timely responses. ALthough you will have situations like these. I imagine they are pretty busy right now. They are a fast growing company. I am not making excuses for them I was just placing my two cents. I would contact them again though if it has been beyond your timetable of reasonable expectations. They should come through for ya.;)

RE: bowtechs customer service
 

Double Creek:
Do I detect some sort of envy, with underlying jealousies? :(
Beeeeeeeeeeeeeeeeppppppp.......beeep!!

RE: bowtechs customer service
 

I left a message and they called back within the hour when I needed a replacement string. Their follow up was excellent, and they even called to confirm when they sent it out to me! They may be small but they're very responsive, just give them a chance.

Gordon

RE: bowtechs customer service
 

I emailed them last week and they got back to me in about 12hrs. I was rather impressed.

RE: bowtechs customer service
 

When I had my 2 choice narrowed down to the outback and liberty I emailed bowtech with some questions I had. Three emails in 2 weeks and not one reply. Mathews got back to me with every email in 24 hours or less. Other people say they think mathews customer service stinks. Thats why you can't listen to the bashing on here because if a company is around long enough someone somewhere is going to get the short end of the stick from them.

RE: bowtechs customer service
 

The phone tech is very busy and if you don't get straight through to them, you'll need to leave a message so tbey can call you back when they get time. I even have to and I work for them...;)

If anyone on here has ever e-mailed me a tech question and not gotten a reply, it's more than likely a problem receiving them on your end because I reply to all of my e-mails within 24 hours and if I get a returned e-mail I will generally try 2 or sometimes 3 times before giving up on it. There have been a few times I've on the road and I don't have any cell phone reception to get online but not very otfen and I still usually get them answered with 48 hours. Heck, I even answered e-mails every day of the week a couple weeks ago after my mothers passing and also on the day of the funeral.


Also note, if you send an e-mail to more than one address at a time, you may not get a reply because one person thinks the other will reply.


BTW, Double Creek besides BowTech R&D I'm the only one on this board on the payroll...;):D


Regards, Pat

RE: bowtechs customer service
 

The first step to recovery is admitting your problems......... Good Job.....:D

RE: bowtechs customer service
 

That's what I hear however I've never been to any anonymous meetings to hear it first hand. Which group meetings do you attend? ;):D

RE: bowtechs customer service
 

[/quote]

Regards, Pat

[/quote]


Its a small world becuase I'm pretty sure you responded to the email I sent to Bowtech last week, and you probably know the fellow I bought my Patriot from last Saturday being that your from Clyde and he's in Oak Harbor.

RE: bowtechs customer service
 

Yep, Jason's a very good friend of mine and he did indeed tell me he sold a Patriot last week...Are you the fellow that Larry N. brought in the shop?

RE: bowtechs customer service
 

Here I am beep an innocent bystander beep and I get beep drug into beep this conversation beep that I wasn't even beep a part of beep:eek::D

RE: bowtechs customer service
 

I just drove down from Toledo and bought a bow, no big whoop. I imagine your probably part of the dealer support team, so you might be interested to know. First I went to Ohio Valley Trader in Lancaster and I stood in front of the Bowtech's for twenty minutes looking at them, and no one came over to try and sell it to me so I left. Then I called Cook's in Monroe Michigan and they weren't rude but they were very short with me like I was interupting them. Finally I called Jason and he was really cool and had a good price so that's where I went.

RE: bowtechs customer service
 

i just emailed bowtech technician and waiting for a reply i hope you guys don't think i was mad at bowtech cause i wasn't mad at all.

RE: bowtechs customer service
 

kodiak, Jason is a very nice guy. I think you'll be well taken care of at his shop. Good luck with your new BowTech.

RE: bowtechs customer service
 

Kevin,

I'm not sure which e-mail was yours but I just got done replying to all the ones I had in my inbox for the day.

Regards, Pat

RE: bowtechs customer service
 

thank you for the speedy response.

RE: bowtechs customer service
 

I have had great service from Bowtech in the past. I was lucky & Pat (Bowtech Shooter) helped me out. Plenty of Bowtech guys hit this sight so they will be more than happy to help you.