Limb splintered on my Protec
 

Last night I was shooting when I drew back and heard a crack. I let down and found a 2 inch splinter on one of my top limbs. The shop I bought it from just went out of business.
I was wondering, can another Hoyt dealer help me or do I need to go to Hoyt directly?
I was also wondering if anyone has had to deal with Hoyt about a similar problem and if they were pleased about how it was handled? Also, has anyone else had a problem with their limbs splintering?

Thanks!

Slice

RE: Limb splintered on my Protec
 

Any dealer can help you.

RE: Limb splintered on my Protec
 

Any Hoyt dealer SHOULD help you with it, but the bow is going back to Hoyt in any case. A different dealer than the one you bought the bow from might or might not require you to pay shipping charges back to the factory. Depends on the dealer. You can call Hoyt directly and get the return authorization number, write the letter detailing the problem, enclose a copy of your sales reciept and find the right kind of box to pack the bow in and chase down a UPS store and all that if you want, but I'd rather go through a dealer (they've got the right size boxes and stuff for return shipping and I don't;)).

Hoyt stands by their products. They'll make it right.

RE: Limb splintered on my Protec
 

Thank you very much for the info, guys!! Hopefully it won't take too long to get the bow back, 54 days to opening day!!

Slice

RE: Limb splintered on my Protec
 

I splintered the limbs on my Razortec last year, and my buddy just splintered the limbs on his Ultraelite. In both cases, the shop called Hoyt and got in the replacement lombs, and in both cases the bows never left the shop. I would not be happy if they asked me to pay shipping on a warranty item.

RE: Limb splintered on my Protec
 

I have the "what your not going to pay for the return shipping" argument with customers everyday. If you were to look at it from the manufacturers stand point they are actually splitting the cost of shipping with you. You pay for it to get there and they pay for it to get back. If you really think about it... If you purchased something at Wal-Mart and it was defective, would it be reasonable to ask Wal-Mart to reimburse you for the gas and time it took you to return your item?

Sorry to rant but I'm on a personal mission to curb this way of thinking. If everyone looked at it this way my Job would much easier.

RE: Limb splintered on my Protec
 

i agree kodiak. i'm just a customer, but have had to have my limbs replaced by bowtech. before the shop could even say anything i told them i was paying for shipping. when the shop doesn't charge for the labor to replace them - when its not their fault the limbs splintered - there's no way i want it to cost them anything to help me. they aren't made of money either.

RE: Limb splintered on my Protec
 

Kodiak, you can rant all you want, you will never convince me the customer should pay for any part of a warranty replacement item. In my line of work, if an item dies under warranty, the manufacturer pays the shipping both ways. It should be the same on bows. If my limbs splinter, Hoyt should cover the shipping both ways, it is their defect, not mine. If I caused the problem, that is another scenario altogether.

If I purchased something from Wally world and they said it had to go back to the namufacturer for warranty repair, I would refuse to pay for that shipping also. I do not ask my bow shop to cover my gas to get the bow to their shop either, so your analogy is a rather moot point.

RE: Limb splintered on my Protec
 

Hey slicendice, i don't want to chime in on top of your topic, but i was wondering if any body has had that kind of problem with a mathews bow lately

RE: Limb splintered on my Protec
 

I was afraid someone would turn this into a Hoyt vs. Mathews battle. Fact is, crap happens. I've had the same thing happen when I shot a Martin. What will make or break Hoyt for me is not the fact that it happened, but rather how they take care of the problem.

ReyLamb and Kodiak,

I agree a dealer shouldn't have to pay for shipping, but I don't think the customer should, either. That is where Hoyt should step up and reimburse whomever for the shipping. It's their product, it should be their cost. Plain and simple.

Slice

RE: Limb splintered on my Protec
 

Sure have, out local shop has 3 bows hanging right now with damaged limbs. It is not a vendor specific problem, it is all manufacturers.

RE: Limb splintered on my Protec
 

Yes it is all manufactuers and Hoyts limbs probably have the lowest return rate of any limb on the market today.:eek:


Most reputable dealers will be able to call Hoyt and have the limbs shipped out immediately and change them for you and this would be at no cost to you whatsoever.


I know the shop I shoot for would do it this way.

RE: Limb splintered on my Protec
 

Either your paying too much for whatever your buying, which would allow the manufacturer to afford two way shipping, or the stuff never breaks. Which ever case it may be; I wouldn't mind selling products like that.

RE: Limb splintered on my Protec
 

I just looked at the warranty page in my ProTec's owner's manual. Guess they've changed their warranty service. Used to be, ALL warranty repairs had to be done at the factory. Now they let the dealers decide whether the bow can be done in-house or has to go back. Good deal!

Here's a quote from the manual: "If the bow must be returned to the factory, the bow owner is responsible for the return freight to Hoyt USA. Hoyt USA, in turn, will pay for the same return freight of the repaired product."

I do not think that's an unreasonable policy, for ANY manufacturer.

RE: Limb splintered on my Protec
 

YUP... they all make you split the cost I think. As far as the limb splintering. I don't know if this a particular problem with you brand/model or not. I will tell you it can happen to the best, highest priced, biggest hyped bow on the market. They all are subject to an occasional separation in laminations or whatever. With all the stress and things going on it's a wonder more don't crash.