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cgc3dshoots 12-15-2008 04:26 PM

Hoyt pulls Dealership without warning! (long)
 
Never complain about your Hoyt rep not doing his job…
We have been a Hoyt dealer for the last four years. Prior to us opening our shop, there was not a Hoyt dealer in our area. We have not seen eye to eye with the Hoyt Rep pretty much since day one. My problem with him is this, he gets paid for every Hoyt product we would purchase. Yet when I would have a problem and call him, there would be times that he would not return my calls. Granted, I only called when I had a problem with something Hoyt related. I figured that was what he was getting paid for, to help us when we needed it. When he wouldn’t return my calls, I would then have to call Hoyt direct and get any problems solved. This would be anything from a bow ordering issue to invoicing problems, whatever. The only time I would see or hear from him is when the new line bows came out. I would have to call him and try to setup a day when he would be coming by. He wouldn’t call me to let me know the new line was out until I called him first. I had to find out from our customers that he was already at another dealer 30 miles from us, but didn’t call to tell us he was going to be in the area.

I called and talked to another Hoyt dealer and he confirmed that he too has had lots of problems with his Hoyt rep in the past. He now has a new Hoyt rep.

What do these guys do 11 months out of the year to deserve getting paid every time I buy a Hoyt or Fuse product. Especially if they are not there to help with the needs of the dealer? I find out more about the new bows from the online forums than I do from the Rep.

So about a two years ago, I complained to the Rep Group. He obviously heard about it from the Rep Group. So he called me and said if you need anything just call my cell. I said fine I would do that. Guess what? Nothing changed, he still wouldn’t return my calls when I needed help. I had a billing issue and I called him at least 3 times to get it fixed. I had to call Hoyt direct to get it solved.

Don’t get me wrong, I’m not saying all Reps are bad. I actually have some really good ones that we work with. My Reps for the other lines we carry are very good. My newest Rep for another brand even drove 45 minutes to bring me a module so I could sell a customer a new bow. He could of just put it in the mail and that would have been great. He didn’t have to drive here but he did. That’s what I would call beyond great customer service.

Before you read any further, I want to state that through all the many weeks of trying to get to the bottom of this, I never lost my patience with anyone I talked to and never yelled or even raised my voice at these people. Read further and see if you could have been as restrained as I was.

One of my former staff shooters decided he was going to open a shop about a year ago that is 14 miles from my location. He has only been open for 6 months. Hoyt gave him a dealership before his building was even started. We didn’t like it, but there was nothing we could do about it. So you had two Hoyt dealerships 14 miles apart. Now just as the 2009 Hoyt product is announced, we find out we were dropped by Hoyt.

I never got a call, email or letter from my Hoyt Rep or Hoyt Corporate regarding being dropped. The way I found out was when I called to order the 2009 product line and they said your account is INACTIVE. I said what does that mean? They said, you need to call your Hoyt Rep. I called my Hoyt Rep and once again he did not return my phone call. I never got a call stating your Hoyt numbers are down and you need to sell X number of bows to maintain the line, nothing, nada.

Since I couldn’t reach the Hoyt Rep, I called the Hoyt Customer Service manager, Tom Driffle. He was actually quite rude to me. He said, you’re pushing Bowtech and I needed to talk to my Hoyt Rep as he has the final say over who gets the dealerships.

Let’s see where would he hear we were pushing a non-Hoyt brand. Oh that would be the other shop and they would have no reason to stretch the truth now would they?

I said, we do not PUSH any bow line. If the customer is looking for brand X bow, we sell them brand X bow. If they don’t know what they want, we try to get them shoot all the bows and let the customer decide. This is why we have the great customer following that we do because we don’t PUSH products on our customers.

I said, what benefit is it to Hoyt to pull my dealership. Pulling my dealership doesn’t sell more Hoyts. We have always paid on time, there has never been any payment or credit issues. Granted Hoyt is not our big seller. Tom Driffle didn’t respond to my question and repeated it’s up to the Hoyt Rep.

I have talked to the President of the Rep Group numerous times. He agreed with me that this never should have happened and our dealership should not have been pulled. Even with all his contacts and through our many conversations, he could not get anywhere with Hoyt.

After 3-4 weeks and many calls to people associated with Hoyt and Easton and leaving messages for the Hoyt National Sales Manger, Mike Luper finally calls. He tells me, you only sold the minimum number of bows required to be a dealer which is a small percentage of your total bows sales. In layman terms, we sold more Brand X and Brand Y then Hoyt bows. Yes, but we sold the minimum required. Why have a minimum requirement if it is not really the minimum?

I again, explain that we do not push bows. I said, why didn’t the Hoyt Rep call before the end of the model year and say look, you need to boost your numbers or your dealership will be in jeopardy. This would be good customer service by the Hoyt Rep. This just adds to every complaint I had with the Hoyt Rep. Mike Luper’s response was the Rep in the beginning of the 2008 model year wanted us to order 15 more Hoyt bows and in turn he would give us a free target bow. We didn’t take him up on the 15 more bow deal. Mike Luper said, that was the Reps way of telling you that you better get your numbers up. WHAT? He said the Hoyt Rep has the final say on who gets and who doesn’t get a dealership. So regardless of the fact that we have had personal issues with the Rep, he has the final say over the Hoyt dealership.

Mike Luper said the new shop is buying a lot of Hoyt bows and promoting Hoyt as the number 1 line. That’s great, but how and why does that affect our dealership. Mike said the new shop is using Hoyt Co-op money for advertising promoting the Hoyt brand. I said we have been doing advertising for Hoyt and all the brands we carry and are paying for it out of my own pocket and not using Hoyt co-op money to do it.

I asked Mike, what about the fact that the shops to the north that have now closed and those customers were now coming to us and some of them wanted Hoyt. Mike Luper says, if they’ll drive to you, they’ll drive 14 miles farther to the new shop to get a Hoyt.

I re-questioned Mike Luper why the Hoyt Rep didn’t call me and tell me you need to up your number of bows or your risking your dealership? He repeated, the Rep offered you a 15 bow deal and a free target bow. That was his way of telling you that you dealership was in jeopardy.

Mike Luper said you only sold the minimum number of bows required in 2008 and that was a small percentage of your total bow sales. I said, how do you know that for 2009 Hoyt would not be our top seller? I also said four years of selling your product when you had no other representation in our area doesn’t carry any weight with Hoyt?

Mike Luper admitted to me that selling more Hoyt bows to more dealers is not the goal, being the number one bow in the shop is the goal. Hoyt is number one line at the new shop. Mike Luper also admitted that many dealers got their dealership pulled and were not given letters or any notification.

Now, let’s look at the big picture. Hoyt gives a dealership to a new shop 14 miles from mine and now there is an issue that we didn’t sell enough bows. Yet, Mike Luper told me on the phone that we sold the minimum required to be a dealer. This should be pretty simple math. You put two dealerships in the same territory and one of the dealerships numbers will probably go down. We haven’t even touched on the current state of the economy and how it’s affecting bow sales. We have a GM plant north of us that is closing and a Chrysler plant that may or may not stay open. Mike says Hoyt is going to stand by the Hoyt Reps decision.

So in conclusion here is what we know.

* New shop comes into the area, Hoyt rep tells us there is enough business for everyone
* New bow shop opens and buys a large number of Hoyt bows.
* Our Hoyt sales decline after the new shop opens but our shop still sells the minimum required to be a dealer
* I’m supposed to push the Hoyt product after you let a new dealer into our area?
* Neither Hoyt nor the Hoyt Rep called and said your dealership is at risk if you don’t buy X number of Hoyt bows above the minimum required.
* Hoyt never calls to tell us they are canceling our dealership
* Hoyt cancels our dealership because we sell more of brand Y bows
* Mike Luper said they will sell more bows by pulling our dealership
* This isn’t an issue of taking the dealership from us and giving it to another shop, the other shop already was a Hoyt dealer too.

This brings up a few more questions…
We sold the minimum required to have a dealership, so why pull it?
Why would Hoyt not want us to sell their bows?
Isn’t Hoyt in the business to sell bows?
How does pulling our dealership after four years benefit Hoyt?
Doesn’t having more dealers that buy bows every year help them sell more bows?
It doesn’t cost Hoyt anything for us to be a dealer, so again, why pull it?
Maybe if Hoyt worked with their dealers, they would sell more bows?

Even if they complained that we didn’t sell enough Hoyt bows, we were still buying Hoyt bows from them and we sold the minimum required to be a dealer. Does anyone else find something seriously wrong with the logic here?

As someone that came from the corporate business world, I am absolutely floored by the lack of professionalism displayed by the Hoyt company from top to bottom. Just getting a return phone call was a major undertaking. If I treated my customers the way Hoyt treated me, I would have no customers.

You’d think after four years of buying and selling their product that we would deserve at least a phone call asking why our bow numbers were low or if there was anything they could do to help. Nope, you have one bad year selling their product, and someone else comes in promising Hoyt the world and you see what happens. They have no interest in working with you.

After the nearly 30 phone calls to various people regarding this situation over a 6 week period, you’d think that Hoyt would realize how much we wanted the line. It had no effect on the outcome. As stated above, I have been patient and polite with everyone throughout all of this. I never yelled at anyone. Now, I did say “b***s***” the last time I talked to Mike Luper when he said they would sell more bows with one dealer than with two but that is the extent of it.

When someone comes in looking for a Hoyt, do you think we’ll send them to the other shop or do you think we will do everything possible to sell them a brand that we carry?

If you are a Hoyt dealer or you’re considering becoming a Hoyt dealer or even planning on purchasing a Hoyt bow, I hope this provides a little insight on the integrity of the Hoyt company and how they treat their dealers.

drockw 12-15-2008 04:53 PM

RE: Hoyt pulls Dealership without warning! (long)
 
That was a very good read imo. Learned a bit about the buisiness side of it all for sure. Im sorry to hear about your discrepencies with them and wish you the best of luck in these hard times. To me it sounds like the rep. was at fault here for you losing it. I know you only sold x amount of bows or whatever, but maybe if the rep was persistant in pushing you to push the bows, it would have been a better relationship, and you all would still be in business. I will still be shooting Hoyts for a shop in 09 but I do think you got the short end of the stick there for sure.
Good luck for 09
Derek


98Redline 12-15-2008 05:00 PM

RE: Hoyt pulls Dealership without warning! (long)
 
Joanna: You know what, Stan, if you want me to wear 37 pieces of flair, like your pretty boy over there, Brian, why don't you just make the minimum 37 pieces of flair?

Stan, Chotchkie's Manager: Well, I thought I remembered you saying that you wanted to express yourself.

Joanna: Yeah. You know what, yeah, I do. I do want to express myself, okay. And I don't need 37 pieces of flair to do it.
[flips off Stan]

SwampCollie 12-15-2008 05:11 PM

RE: Hoyt pulls Dealership without warning! (long)
 
Rough go of things I'd say. But I've got a few questions of my own... and then I'll answer some of yours with my own experience with Hoyt in our shop in mind.... but keep in mind that its just my third party opinion.

Also, I'd like to know exactly who your Hoyt rep is... feel free to PM me if you want to keep it private. Lets leave it to say that I found out about the 2009's via the internet as well... and I'm not the shop owner... I had to get the owner to track down our Hoyt rep... and it took about 5 phone calls and 6 weeks to get us the alphamax's.




ORIGINAL: cgc3dshoots


This brings up a few more questions…
We sold the minimum required to have a dealership, so why pull it?
I don't know why you gave Hoyt your total bow sales numbers anyway. Its none of their damn business if you sell more bowtechs than hoyts. The only number they need to know is how many you BOUGHT..... not sold. I know they have changed a few things this year, but the minimum is NOT the number of bows sold... its the number of bows purchased. If I want to buy 50 Hoyts and sit on them until they discontinue them and sell them at a loss... isn't that my business (granted I won't be in buisness very long if I do that).


Why would Hoyt not want us to sell their bows?
Isn’t Hoyt in the business to sell bows?
How does pulling our dealership after four years benefit Hoyt?
Kinda a bunch of rhetorical questions...


Doesn’t having more dealers that buy bows every year help them sell more bows?
It doesn’t cost Hoyt anything for us to be a dealer, so again, why pull it?
Maybe if Hoyt worked with their dealers, they would sell more bows?
Not necessarily. If the other shop is pushing and advertising Hoyt bows.... then there is a very good chance that having two dealers may well not be a good thing for Hoyt. Having too many dealers in an area cheapens a product..... supply starts to exceed demand. While the MAP keeps the price the same... the actual value of the product (according to economics) declines. I don't know exactly what Hoyt's dealer covenants are now.... but usually 14 miles is too close. And I've frankly never heard of it being up to a third party sales rep who deals what bows. It sounds like to me you should review your dealer covenants, and if applicable file a lawsuit. Just depends on how bad you even want to deal with Hoyt after all this has happened. It sounds to me like your former staff shooter leaked a bunch of private sales information... in a professional sense, you may have a right of redress againest him (I'd definately address that)... in laymen's terms... he screwed you and I'd kick his ass. Seriously.


Even if they complained that we didn’t sell enough Hoyt bows, we were still buying Hoyt bows from them and we sold the minimum required to be a dealer. Does anyone else find something seriously wrong with the logic here?

The logic is Hoyt looks at it as opportunity cost. Again, you'll have to check the covenants... I think you might find that there is only supposed to be one dealer in a 20-25 mile radius... thats how a lot of dealers work. If you can only have one in a certain radius, then having you only buy the minimum amount of bows when another dealer wants to buy X amount MORE than you... Hoyt is realizing an opportunity loss. The Mathews dealer near where my parents live used to be a guy who sold a few bows a year out of the back of his garage... he made just the minimum purchases each year and lost his ass doing it. The big local shop wanted Mathews, and Mathews wanted the local shop. They ordered 10 times the amount of bows the old dealer was buying UP FRONT... it was a no brainer. Heck.. I didn't even realize that area HAD a Mathews dealer until the big shop got them.

SwampCollie 12-15-2008 05:15 PM

RE: Hoyt pulls Dealership without warning! (long)
 


ORIGINAL: 98Redline

Joanna: You know what, Stan, if you want me to wear 37 pieces of flair, like your pretty boy over there, Brian, why don't you just make the minimum 37 pieces of flair?

Stan, Chotchkie's Manager: Well, I thought I remembered you saying that you wanted to express yourself.

Joanna: Yeah. You know what, yeah, I do. I do want to express myself, okay. And I don't need 37 pieces of flair to do it.
[flips off Stan]


OH HERE YA GO.... HERE IS MY FLAIR..... SEE IT.... HERE IS SOME FLAIR FOR YA.....





nodog 12-15-2008 05:17 PM

RE: Hoyt pulls Dealership without warning! (long)
 
I have been saying as much about the way Hoyt does business since 2005. Does not surprise me in the least. I've dealt with others in the past that were equally as bad.I figure they will get treated as they have treated others.

Flboarhunter 12-15-2008 06:32 PM

RE: Hoyt pulls Dealership without warning! (long)
 
Definately sounds like the rep. was behind that one! I am curious to know if this is common practice or is this a odd isolated situation?

Rickmur 12-16-2008 02:06 AM

RE: Hoyt pulls Dealership without warning! (long)
 

ORIGINAL: Flboarhunter

Definately sounds like the rep. was behind that one! I am curious to know if this is common practice or is this a odd isolated situation?
I think it was a combination of the Rep and theowner of the new dealership but the new dealership pushed the rep.

early in 12-16-2008 04:56 AM

RE: Hoyt pulls Dealership without warning! (long)
 
I'm with SwampCollie, that rep needs a good old fashioned ass wooping for giving up your sales numbers. That's dirty pool! Oh yea, that was an interesting read. I learned a lot about how the sales game works.;)

davidmil 12-16-2008 05:33 AM

RE: Hoyt pulls Dealership without warning! (long)
 
So sell a bunch of Bowtechs and make the new shop have to eat his big inventory of second rate bows.:D[8D]

Jasonlester 12-16-2008 06:25 AM

RE: Hoyt pulls Dealership without warning! (long)
 
I'm saying leave the Hoyt posters up just put a big circle with the slash through it on them and let any costomer ask about it.

They do have the right, I guess, to pull you dealership if your not selling what they want. However, that is poor business practice. Especialy without communicating the issues with you. This is my biggest problem with all this and to be honest gives Hoyt a major black eye in my opinion. Why would I want to buy a bow at a local shop only to find out later I cannot go to that same shop for warranty work. And will the waranty work even get done? Not if the shop cannot get parts.

Costomer service means alot. You may never need anything...but if you do you want to know its going to be there. And if it isn't you probably wont buy another one.

I'd have a hard time spending money on hoyt after hearing thier lack of costomer service in this case.

mohunter82 12-16-2008 09:09 AM

RE: Hoyt pulls Dealership without warning! (long)
 
unfortunately I know how ya feel. while mine isnt an archery shop. its furniture. i deal with the same style of reps that you do.
Honestly this can be laid almost solely at the feet of the rep. his commision come off the number of bows he sells you.
Not trying to stick up for him or anything but put yourself in his shoes. Your trying to make money and all of a sudden you have a new dealer that "says" he will push hoyt as his #1 line and order x number of bows in a set period of time. Compared to the number of bows you would be selling his income would be higher theoretically.
Unfortuantely his thinking is slightly off. that smart thing to do would have been keep selling you your usuall minimum and keep the new dealer as well.

Probably the main reason he wanted to drop you was so the new shop could get the dealership and he wouldn't be violating territory rules.

Here is a good note that I can atest to. People will not drive an extra 14 miles.
My company put 2 stores within 10 miles of each other. yea i know stupid. but amazingly people will not even drive that short distance to see a different piece of furniture.
What you need to do is step up your sales pitch. if they ask for hoyt, tell them why you dont have it. if they come to you first dont give them a reason to want to go to the next store.

OHbowhntr 12-16-2008 09:30 AM

RE: Hoyt pulls Dealership without warning! (long)
 
I'm very SKEPTICAL of this WHOLE THREAD!!!!! :eek: My local dealer likes HOYT better than most of the brands he deals with, and he has nothing but good dealings with them, even though Hoyt is NOT the top selling brand in his shop.

racewayking 12-16-2008 09:50 AM

RE: Hoyt pulls Dealership without warning! (long)
 

ORIGINAL: OHbowhntr

I'm very SKEPTICAL of this WHOLE THREAD!!!!! :eek: My local dealer likes HOYT better than most of the brands he deals with, and he has nothing but good dealings with them, even though Hoyt is NOT the top selling brand in his shop.
X2, first post and he lost his dealership only to come into a forum this size and report it. There are always two sides to every story and we are hearing one side through a new members first post. Hoyt is out to make money, pulling a dealer and losing sales is poor business, I can only imagine Hoyt did this for good reason.

Dopler 12-16-2008 12:37 PM

RE: Hoyt pulls Dealership without warning! (long)
 
Why sweat it?Lasttime I checked, Hoyt werereally crap bows anyway. It's the absolute last bow I would shootafter having owned two and having them be absolute junk.Why not stay with Bowtechand try and pick up Mathews?

I would think that Bowtech would sell much more if you're not pushing abrand and the consumer shoots both side by side, why would they (Hoyt)be suprised that a consumer would choose a Bowtech over a Hoyt? Perhaps they should justpull thier lineup at all dealers sellingBowtech?

MN/Kyle 12-16-2008 01:03 PM

RE: Hoyt pulls Dealership without warning! (long)
 

ORIGINAL: Dopler

Why sweat it?Lasttime I checked, Hoyt werereally crap bows anyway. It's the absolute last bow I would shootafter having owned two and having them be absolute junk.
Probably the indian.

kickin_buck 12-16-2008 01:59 PM

RE: Hoyt pulls Dealership without warning! (long)
 

ORIGINAL: racewayking


ORIGINAL: OHbowhntr

I'm very SKEPTICAL of this WHOLE THREAD!!!!! :eek: My local dealer likes HOYT better than most of the brands he deals with, and he has nothing but good dealings with them, even though Hoyt is NOT the top selling brand in his shop.
X2, first post and he lost his dealership only to come into a forum this size and report it. There are always two sides to every story and we are hearing one side through a new members first post. Hoyt is out to make money, pulling a dealer and losing sales is poor business, I can only imagine Hoyt did this for good reason.
X3, my shop has a great relationship with Hoyt and their rep. Hoyt is NOT their number 1 bow line, but Hoyt has always has always provided great customer service to the shop. There are always three sides to every story, your side, the other guy's side, and the truth.

Cougar Mag 12-16-2008 02:13 PM

RE: Hoyt pulls Dealership without warning! (long)
 

Why not stay with Bowtechand try and pick up Mathews?
Hoyt aside and granted I do not visit many shops...........I have not seen a shop carrying Bowtech and Mathews side by side. The only one I knew of no longer carries Bowtech(heard BT took his dealership away with good reason).

IAhuntr 12-16-2008 02:24 PM

RE: Hoyt pulls Dealership without warning! (long)
 
Nice introduction to the board with your first post. But I'm sure you're probably busy surfing the web for other new-to-you hunting forums on which to bash Hoyt.

907Alaska 12-16-2008 03:41 PM

RE: Hoyt pulls Dealership without warning! (long)
 

ORIGINAL: racewayking


ORIGINAL: OHbowhntr

I'm very SKEPTICAL of this WHOLE THREAD!!!!! :eek: My local dealer likes HOYT better than most of the brands he deals with, and he has nothing but good dealings with them, even though Hoyt is NOT the top selling brand in his shop.
X2, first post and he lost his dealership only to come into a forum this size and report it. There are always two sides to every story and we are hearing one side through a new members first post. Hoyt is out to make money, pulling a dealer and losing sales is poor business, I can only imagine Hoyt did this for good reason.
I agree!....Even though I do not own a Hoyt, my conclusion is, there are 2 sides to this story, espicially for a 1st poster. I am sure that the sales rep and every manager above him has their side of the story.

davidmil 12-16-2008 03:44 PM

RE: Hoyt pulls Dealership without warning! (long)
 
[8D]Holy crappola Batman... I didn't realize it was the guys first and only post. I'm sure we only heard the edited version from one side of the story. LOL Trolls do seem to appear from time to time. LOL I don't know how I missed that. It's usually the first thing I look for on a thread or post like this. MY bad. Hoyt probably did good. [8D][8D][8D]

nodog 12-16-2008 04:21 PM

RE: Hoyt pulls Dealership without warning! (long)
 

ORIGINAL: davidmil

[8D]Holy crappola Batman... I didn't realize it was the guys first and only post. I'm sure we only heard the edited version from one side of the story. LOL Trolls do seem to appear from time to time. LOL I don't know how I missed that. It's usually the first thing I look for on a thread or post like this. MY bad. Hoyt probably did good. [8D][8D][8D]
Not his first time here.Do you believe in karma?

Jimimac 12-16-2008 04:24 PM

RE: Hoyt pulls Dealership without warning! (long)
 

ORIGINAL: Cougar Mag


Why not stay with Bowtechand try and pick up Mathews?
Hoyt aside and granted I do not visit many shops...........I have not seen a shop carrying Bowtech and Mathews side by side. The only one I knew of no longer carries Bowtech(heard BT took his dealership away with good reason).
My local shop carries Hoyt, Bowtech and Mathews.

Jasonlester 12-16-2008 05:16 PM

RE: Hoyt pulls Dealership without warning! (long)
 
I missed it too about being his first post [&:]....Seems weird you'd post that as your first post...



If its true its sucks.... I don't take one persons word for anything. Though if I have a bad experience I like to let others know so they can research and hopefully not get burn....I just don't do that on a first post...



PABuck_HNTR 12-16-2008 05:28 PM

RE: Hoyt pulls Dealership without warning! (long)
 

My local shop carries Hoyt, Bowtech and Mathews
My shop does too!

Rory/MO 12-16-2008 05:37 PM

RE: Hoyt pulls Dealership without warning! (long)
 
I love my Vulcan

early in 12-16-2008 06:10 PM

RE: Hoyt pulls Dealership without warning! (long)
 

ORIGINAL: Rory/MO

I love my Vulcan
The Vulcan is a great bow. I love my Vectrix as well.;)

TFOX 12-16-2008 07:07 PM

RE: Hoyt pulls Dealership without warning! (long)
 


ORIGINAL: PABuck_HNTR


My local shop carries Hoyt, Bowtech and Mathews
My shop does too!

Mine too.;)

Rory/MO 12-16-2008 07:10 PM

RE: Hoyt pulls Dealership without warning! (long)
 

ORIGINAL: early in


ORIGINAL: Rory/MO

I love my Vulcan
The Vulcan is a great bow. I love my Vectrix as well.;)
I like the Vectrix I have that's up for sale too, just not as much as the Vulcan:D

elkhuntinut 12-16-2008 07:24 PM

RE: Hoyt pulls Dealership without warning! (long)
 
Under anti-trust laws a dealership can be pulledfor a variety of reasons, including a preference for those who carry a full line of their products, the desire to maintain a certain "image" for the product line, or the ability to maintain a minimum volume of business to minimize distribution costs. The antitrust laws do not interfere with business decisions like these as long as the manufacturer acts unilaterally and not as part of a scheme to monopolize a market.

In today's world many companies are working to have their customers identify with their particular brand. Many companies will rely on the reps to help in selecting what dealers support the brand. For example, Harley Davidson dealers are now required to have a certain requirements outside of number of units sold, to help support the image Harley has worked hard to develop.

I guess my comment is this, you said that you were eligible for co-op dollars, yet you failed to utilize them ? Not sure why, but that reduce your out of pocket advertisment expense. Second, if you are selling more of the other brands, for me I would not let it get to me. Not worth wasting the time if it is not a big seller in your store.

All in all it sounds like you had a bad experience from the beginning, and that is a shame. As a former dealer and a consumer in today's world, I believe that Hoyt has always had the image and standard of producing high quality products and was usually supported by a good group of field reps who were willing to assist and promote thru the dealers.

If that is not what your getting, move on to someone. As far as the rep, in my world now, its not about the product, its about the rep assisting you in the growth of your business.



ultra man 12-16-2008 08:37 PM

RE: Hoyt pulls Dealership without warning! (long)
 
I'd love to hear the Hoyt rep's side of this...

BowTech_Shooter 12-17-2008 05:01 AM

RE: Hoyt pulls Dealership without warning! (long)
 
For those of youwhothink this new user is a troll, I have to disagree.

Chris is an open and understanding person. It appearshe believes he's been wronged and he's just letting people know. He sounds frustrated but he's not bashing or badmouthing, just telling the story and he sees it.

If I'm not mistaken Chris also runs the 3dshoots.com forums which are very well moderated and maintained. I see he also posted his thoughts on there too.

peakrut 12-17-2008 05:15 AM

RE: Hoyt pulls Dealership without warning! (long)
 
Thank You BTS they always quick to judge lately.

GMMAT 12-17-2008 05:28 AM

RE: Hoyt pulls Dealership without warning! (long)
 
This doesn't sound too unlike my local shop owner's exerience.....except he was promised the line.....and it never materialized. He sells Bowtech, Mathews, PSE.....but wanted the Hoyt line for one reason. He sponsors one of the local HS shooting teams (National Champions a few times over), and they've been shooting Hoyts for years (Yet he STILL decided to sponsor them....even though he doesn't carry the line). He wanted to be able to provide them with their needs. He was told he'd get the line. Never materialized. Rep decision.

This is after the new Hoyt Rep. (who used to be the PSE Rep) stored his mounts (10-15 of them) in my shop owner's shop for over a year.....because he had nowhere else to put them.

I have nothing against Hoyt. I don't know anything about their bows. I think they likely (it sounds like) have some issues they need to iron out with their rep. staff, though.

Although I shoot a BT....I wouldn't shoot it if I thought the BT rep was an ******* towards my shop owner. Nobody's product is so much in demand that there isn't another choice. Some of these reps seem to be banking a LOT on the loyalty of some shop owners. Hoyt is big in many areas. Currently, here.....I don't know a single bowhunter in my area who shoots one. Not one.

Maybe that rep. will get transferred here.:D I wonder if he'd change his tune?

TEmbry 12-17-2008 05:54 AM

RE: Hoyt pulls Dealership without warning! (long)
 

ORIGINAL: BowTech_Shooter

For those of youwhothink this new user is a troll, I have to disagree.

Chris is an open and understanding person. It appearshe believes he's been wronged and he's just letting people know. He sounds frustrated but he's not bashing or badmouthing, just telling the story and he sees it.

If I'm not mistaken Chris also runs the 3dshoots.com forums which are very well moderated and maintained. I see he also posted his thoughts on there too.
If the name Bowtech was substituted for Hoyt, would you still be defending this guy?


I too think he may have been wronged, but it certainly wasn't by Hoyt from his story. His old staff shooter screwed him, big time. Im not sure how Hoyt is responsible?

BowtechHunting 12-17-2008 05:55 AM

RE: Hoyt pulls Dealership without warning! (long)
 
Wow! I think where most of this started is when your ex-worker jumped ship to start his own lemonade stand. 14 miles away! To close! I think I would be talking to that guy and come up with a solution. It seems to me that he and the rep have a relationship or some line of communication that made the deciding factor to pull your dealership.

I agree with you. How can pulling your dealership sell more bows? And with the economy in turmoil, your not going to sell as many period.

I witnessed a conversation at a Bowtech dealership, that ended much like yours. The owner calls his rep to purchase more limbs and was unable to get in contact with him. He calls and complains to the regional rep, so they pull his dealership....don't make sense. What the crap do theses reps do to get paid....not provide customer service?

Well, I hope everything works out for you and if I were you, I would talk to your ex-employee and get some issues panned out. That's were the problem is. Good Luck.

GMMAT 12-17-2008 05:58 AM

RE: Hoyt pulls Dealership without warning! (long)
 

If the name Bowtech was substituted for Hoyt, would you still be defending this guy?
I'm guessing Pat would have a little talk with the BT rep....or the BT rep's boss, though.;)

If you get to the level of mgmt within a company the OP did, Trevor.....and they defend the rep's actions (silence = assumed consent)......how does the Co. not have culpability? That's a fair question.



TEmbry 12-17-2008 06:07 AM

RE: Hoyt pulls Dealership without warning! (long)
 

ORIGINAL: GMMAT


If the name Bowtech was substituted for Hoyt, would you still be defending this guy?
I'm guessing Pat would have a little talk with the BT rep....or the BT rep's boss, though.;)

If you get to the level of mgmt within a company the OP did, Trevor.....and they defend the rep's actions (silence = assumed consent)......how does the Co. not have culpability? That's a fair question.


Good question. If the rep was completely in the wrong, it does reflect poorly for Hoyt. But I just can't see how everyone is overlooking the fact his old staff shooter is the culprit here. He obviously told Hoyt things he shouldnt have, and possibly made some stuff up too. I agree with Swamp Collie on how it went down, I just think the old shooter did some conniving and talked the rep into throwing him a dealership. Then his would expectedly be yanked, being to close. My question is how are dealerships informed normally? Does Hoyt always mail letters and call from the top, or is it up to the local rep to cut the dealership loose? Again, I feel the main culprit is the old staff shooter. While the rep didn't handle things perfectly either, this guy needs to look at it from the other side. He isn't selling enough bows, compared to what the other shop could. As a Hoyt rep making a living off of #s sold, would you stick with your current dealer when a new shop agrees to buy and sell more Hoyts, pushing them as the main line of the shop?

IDK, I'm just trying to see both sides. Yea he got screwed, but IMO by his old buddy...Not Hoyt Corporate. But I know nothing about the politics of the archery industry, so this is all based off a first time posters account of how he was screwed by the big man. I would love to hear the reps story to help see if there is another side. Maybe there isnt.

moose1915 12-17-2008 06:19 AM

RE: Hoyt pulls Dealership without warning! (long)
 
what is this "Hoyt" that you all speak of?

GMMAT 12-17-2008 06:27 AM

RE: Hoyt pulls Dealership without warning! (long)
 

As a Hoyt rep making a living off of #s sold, would you stick with your current dealer when a new shop agrees to buy and sell more Hoyts, pushing them as the main line of the shop?
If I'm a salesman getting paid on the number of bows I sell......I don't give a flip WHObuys them from me. More the merrier. The territorial based franchisees .....I would see as a hinderance to my livelihood. I'd want EVERY shop to have them!


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