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Lumenok Customer Service---Excellent
Ok,
I was out shooting my vegas round and took thelumenok with me out to shoot. I had literally shot it about 6 times, by it self, in no groups. The next shot the nok broke and sent the arrow flying wild. I was upset that I spent $10 on a nok to shoot it 6 times, before it broke.[:@] Well, I e-mailed Burt Coyote, not expecting a response, like most companys now days. THis morning there was an e-mail in my inbox that said. "If you will please forward your address to me and the shaft size, I would lik to replace it." I was shocked. I just thought I would say KUDOS Burt Coyote, on outstanding customer service.:D;)   Brent |
RE: Lumenok
Well done Burt Coyote!!!!!!!!!! Ya gotta love excellent customer service!!!:)
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RE: Lumenok
I grew up just down the road from these guys. The shop is right there in a town of no more than a couple hundred people in the middle of corn fields. These guys are as down home as you can get. Doesn't suprise me at all.
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RE: Lumenok
ORIGINAL: Oneshot7 Ok, I was out shooting my vegas round and took thelumenok with me out to shoot. I had literally shot it about 6 times, by it self, in no groups. The next shot the nok broke and sent the arrow flying wild. I was upset that I spent $10 on a nok to shoot it 6 times, before it broke.[:@] Well, I e-mailed Burt Coyote, not expecting a response, like most companys now days. THis morning there was an e-mail in my inbox that said. "If you will please forward your address to me and the shaft size, I would lik to replace it." I was shocked. I just thought I would say KUDOS Burt Coyote, on outstanding customer service.:D;) Brent |
RE: Lumenok
Thats good to hear. I have never had one break.
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RE: Lumenok
Yep, I got another email, all they want in return is the nock so that they can determine what went wrong, so that they can fix it, if it is a common occurance.
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RE: Lumenok
Once again, way to go Burt!!!!!!!!!!!! Keep us updated if anything changes!
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RE: Lumenok
all 3 of mine broke at one time or another so, I stopped buying them.
Ryan. |
RE: Lumenok
I will, they are very prompt with there emails as well.
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RE: Lumenok
Glad to hear it is getting solved for you!!!
Ohhhhh but if you want to have lighted nocks without the problems,BUY TRACER NOCKS!!!! Then you will have no need to call customer service!!! |
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