One Unhappy Bass Pro Shop (EX)Customer
 

It's a little bit long, but im stillventing.
The Clarksville, IndianaBass Prois having their Fall classic right now.So I traveled from Louisville, Ky (35min drive) to look at the Diamond Black IcePackage for $779.I asked the gentlemen at the desk for assistant, and they were out of the60 to 70lb model (Of course). So I asked when they wouldget more in. "Not sure, maybe by the weekend, maybe not (The sale ends Sunday)" theman answered. So I was a little bit displeased. I asked if I could view the Kryptik Combo for$699 andshoot the bow to get a betterfeel for it. (I shot that bow there a week ago, about 2dozenstimes)"Yeah, you can shoot it but only THREE times!!" I answered with your telling me that Imabout to spend Seven Hundred dollars on a bow and you will only allow me to shoot it three times. Last week I was in the store the young man allowed me to shoot it as many times as I wanted???"Yes, because after three shotsit's not a new bow anymore! How would you like it if someone shot a bow before you did!!" he responded. I told him not to waste his time in setting up the bow because there was no way I would buy the bow after only 3 shots.
I then asked to speak to the manager. The manager then got an attitude with me, "That after three shotsyou should be able to know if I like the bow or not.You should know the shot shock and should have a feel for it."After I raised my tone a bit,he told methat I could shoot it as much as I wanted if that would make me happy, witha smart a$$ tone.
I walked back to salesrep and became to apoliogize to himsimply because I understand that it's the store's policy and not his.
"I don't see why you need to shoot it, if you shot it last week!" he mumbled.I told him to keep his bow,told the manager that he had a big problem on his hands with staff, and walked out the door. AsI wasleaving he begins to apoliogize, haha too late.
1st off I drove 30 mins and they were out of stockof an advertised bow.
Then the SalesRep is a jerk, thenI catch an attitudefrom the manager.
I'm a 22 year old that spends upwards to 3k a year on hunting and fishing equipment at bass pro. Not much to a BIG bass pro. But losing 3k a year for the rest of my life will be my way tostick it tothem. Also sharing my horror story with hundreds of dedicated hunters doesn't hurt either. Thanks for your time and reading this long message.
P.S. I went straight to the local Pro Shop and bought a new Diamond Triumph. Great customer service at "Cheeks" Archery Shopin Clarksville Indiana.

RE: One Unhappy Bass Pro Shop (EX)Customer
 

sorry to hear what happened, I would of called the Bass Pro Shops Main Office and made a complaint. As far as buying a bow from them or any other chain, I would never, real pro shops are the way to go. Good luck with your new bow

RE: One Unhappy Bass Pro Shop (EX)Customer
 

thats their lose man good luck with the bow

RE: One Unhappy Bass Pro Shop (EX)Customer
 

I made the call, but the gentleman was "Out of the Office", I'll call back tomorrow.

RE: One Unhappy Bass Pro Shop (EX)Customer
 

some times age can hurt you, I am 22 and have had some problems in the past with not being taken seriously[:@]

RE: One Unhappy Bass Pro Shop (EX)Customer
 

Wow, that's messed up. However, I can say not all Bass Pro shops are that way. My husband and I just recently went to out local one in Auburn, NY to look at bows. I wanted to shoot the Diamond Rature. They were busy, but when it was my turn i had their full attention (even being a woman). I shot it several times and really liked it. They made some adjustments for me and really worked with me. Needless to say we bought it. I however had a sight on my old bow that I lvoed and was going to put on my new one. They told me that if I wanted to bring in the sight and they woul dhelp me put it on ans get it sighted in. This is the second bow we have bought from them and I will continue to go there.

I would hope that you hear from someone in the main office to rectify that situation.

RE: One Unhappy Bass Pro Shop (EX)Customer
 

How do you like your new Triumph? I love mine, cant stop shootin it. only problem i have had was my cable slide broke.

RE: One Unhappy Bass Pro Shop (EX)Customer
 

The guy at BP said that that happened on many of the diamonds and that they replaced all of the cable slides on all of the diamonds they had. Our local Dicks was had them on the rack with them broken right there.

RE: One Unhappy Bass Pro Shop (EX)Customer
 

In the spirit of good fun, I'm going to look at your rant from the other side of the counter. Keep an open mind here, I know you are mad and what not, but walk on the other side of the street for a moment.....

Yes of course.... Bass Pro is a big place, they sell lots of stuff. Did you ask for a rain check? So they ran out of something... it happens dude. Moreover, at a big store like that, they have folks in charge of ordering and inventory. Archery guys are there to work on and fit bows, not order and ship. Did you call to make sure they had one there first before committing to the drive?

Honestly, you are your own reason for that response. You took up a bunch of time that could have been spent helping other people who were acctually going to BUY something. I used to have guys come in and take up litterally THREE HOURS of my time a week (one guy really stands out in my mind), and he NEVER bought anything, because the x-bow I opened up and let him shoot, was in his eyes... now used, and he wanted a NIB crossbow. Of course, that was the last one in the shop. He still hasn't bought anything... but has cost us hundreds in lost potential sales, my time, and my salary. Nothing worse than spending a ton of time with a rep, with no intention of spending money.

Those big classics are SLAMMED with customers. The Bass Pro in Hampton,VA acctually closes the range down. Otherwise, there would be so many people waiting fights would break out. Archery sales/service/set up is not something you can rush, and far to many people do not understand that. You can't have a soufflet in the amount of time you get a Big Mac. Its tough to do something like bow set ups on a large scale. The folks who set theseClassics up usually don't think about the help... just the bottom line. I'm sure it frustrates the employees much more than the customers.

There are plenty of shops that will not let you shoot a bow before you pay for it for exactly that reason. Most shops have a floor or demo bow that you can shoot. But to ask someone to break a bow out of the box JUST FOR YOU TO TRY is asking a bit much. Sort of like ordering a custom car just to test drive. Honestly, if thats how the rep responded, then he was out of line. Just keep in mind that you have already given him a sorry attitude because other people got there before you; thats not his fault. Look at both sides of the coin here.

As to why you got to shoot it a bunch prior... its probably because the store wasn't as busy. When there are lots of mad customers waiting for long periods of time because some guy wants to shoot every bow in the store and not buy anything, it makes management shuffle the rules. Sucks, but such is life sometimes.

It doesn't sound like an attitude. In a way, as I think about it, he is kind of right. I might have said 6 would be more reasonable, but if you shake it more than twice you are playing with it. Moreover, you raised your voice to him. Honestly I would have back handed you like a spoiled kid if you'd done that to me. If you are going to act like a child, expect to be treated like one.

Bear in mind now too that sales reps are usually much more willing to help friendly and helpful consumers. It does work both ways. I've hooked some of my customers up at the shop with pretty sweet deals when they are patient and understanding. But if you want to act like a horses' ass (this doesn't pertain to you... just an example) then you can make like a horse turd and hit the trail.


He does have a point. Although, discretion should have been the better part of valor. Sometimes you gotta know when to bow out. You did the right thing in this case and he poured salt on the wound.


30 minutes! Oh my God! And they were out of stock! And you even took the time to call (or not).....

Looks like you kinda stuck it to yourself. Seems to me you went in to get a Black Ice, settled for a Kryptik (not a bad bow... but no black ice)... and ended up paying a pro shop price for a lower end bow.

Just my .02.

RE: One Unhappy Bass Pro Shop (EX)Customer
 

Should have done that to begin with. Spend the extra dollar and support your local pro shop.