RE: One Unhappy Bass Pro Shop (EX)Customer
 

Sorry to hear that you had such a bad experience. I have been to many Bass Pro's and they all treat people differently. The store that I visit the most takes wonderful care of me. I purchase a bow from them a few weeks back for my daughter and they(Steve) took well over 2 hours with her getting her all set up. But I have visited other stores and had terrible service. I do know that when they have those sales the stress level is so high for all the employees already that it makes it hard to spend time with prospects.

Good luck with your new bow!

RE: One Unhappy Bass Pro Shop (EX)Customer
 

Swamp Collie- 1st thanks for taking the time to read my post and give me feedback with the play by play.
I'mthe storemanager of agrocery storehere in Louisville. I'm on the flip side of the counter everyday. I deal with customers with attitudes and those who try to get over on my store on a daily basis.
So when im in the consumers shoes, I know how act and conduct with my self when talking to sales reps and managers. I have alot of respect for people in the retailindustry.I know the stress that these employees are under especially during big events. But that gives theguys at Bass Pro no right to pop off at me. I never once got an attitudewith the Sales Rep, just asked to speak with his manager. The Manager came at me with the attitude first. Then I got a little pissed. I never made a scene I only made sure the manager knew why I wanted to shoot the bow more then 3 times.
I completely understand and respect you message. But the fault wasn't on my shoulders. I know what A$$holecustomers are like, and I wasn't one of them. Itreated the employees withrespect and understanding, until I was underminded and disrespected.
And slap me like a spoiled kid?? Haha, thats not to smart of a move.
Thanks again foryour replyand for allothers who took the time to read it.

RE: One Unhappy Bass Pro Shop (EX)Customer
 

Like you wrote in the first sentence, you were venting. I know when I vent.... I tend to exaggerate. Its always good to see stuff from both sides, thats why I read the situation opposite from most.

As I'm sure you know, any store, be it Bass Pro, Food Lion, or your Pro Shop, is only as good as the folks that work there. I've been to Gander Mountains that sucked, and Gander Mountains that rocked. In Charleston, one of the guys I worked with at a pro shop.. I would NEVER had let him touch my bow. Heck I wouldn't let him pump my gas. Plenty of pro shops that hire teenagers to man the counters. I have heard some pretty wild stuff.

All in all, I think having work done to your bow is sort of like getting a haircut. If you go to a barber for a long time, and he always does a good job, you will NEVER take a chance with anyone else. Same for archery techs... once you find one you can trust, you'll keep going back.

RE: One Unhappy Bass Pro Shop (EX)Customer
 

Talkin about bein on the other side of the counter, I worked in the Archery section of a Cabelas in West Virginia through their grand opening and a couple x-mases and many sales. We did not have a policy of only letting a person shoot a bow x many times. Almost all of the people were very respectable however and did not shoot a whole lot. I also dealt with a lot of people who would get mad that we were out of stock of something, and there's just not a lot that you can do about it. The associates had no say in what we got in and how much of it. It was quite strange though, that we would have people from Pittsburgh travel 45 minutes and complain about us running out of something and we would have people who would drive from southern west virginia who would be fine with it. 45 to 30 minutes is not a long time to drive toa store like BPS or Cabelas that are outdoor megacenters. I have to drive an hour from my house to get to any type of mall. These times of sales, grand openings, etc., are absolutly crazy and are no time to go and buy a bow or to have it set up. There is just no possible way for the employees to spend the time that they need to take care of you, they know that however they are stuck as to what they can do.

The employee and the manager were definitely wrong in how they treated you, but I can also guarantee you were not the only person who was complaining to that employee about something being out of stock or not getting to spend a lot of time with them.

I'm not sure how BPS hire people, but at Cabela's we had specific people who were very knowledgeable in the back setting up the bows, and the newbies (me at the time I was hired) trying to help people out and find products.

RE: One Unhappy Bass Pro Shop (EX)Customer
 

pretty typical of the big stores...

rankbull brought up an excellent point. im sick and fed up with bowshops...im always treated poorly it seems. some guys are super nice...but it always seems whoever is doing the work moans and groans...what gives?? im spending money in YOUR shop....maybe it is our age...im also 20. i dont roll into the shop with my top of the line bow maker polo shirt and matching hat and the whole 9yds so i dont get taken seriously. i watched the same guy help another kid last time i was there. he was on martins pro staff...they didnt charge him for a mod change...it took him more time to do that than it did to put on my new string....from the sounds of it, he didnt buy the bow there and i know he didnt buy the mods there...but he was a martin shooter and had on one of the shops shirts etc...

i just dont get it....theres times my pocket is pretttty deep and im willing to blow it all. but not when people treat me poorly

RE: One Unhappy Bass Pro Shop (EX)Customer
 

And last week we had someone here complaining about a shot bow not being NEW. LOL I know what you mean though. Lordy, if only you lived closer to Len. He'll let you shoot as many as much as you want if you're serious. I suspect after a couple days he might tire of setting them up for you, but this 3 shot thing is absurd. They would be better off saying you can't shoot it period. LOL

RE: One Unhappy Bass Pro Shop (EX)Customer
 

I completely agree with you. I know that for the employees the sale week is dreaded all year long. I experience the same thing at with Thanksgiving,Christmas/New Years, and Forth of July at my job. But if you can't stand the Heat,get a new job. Those guys aren't forced to work at Bass Pro.I understand that Bass Pro can't staff excellent salesman with an understanding of quality customer service.
I understand that they were out of the bow. Stuff happens, and that wasn't a big deal. Im not an unreasonable person.I will giveBass Pro credit they had plenty of Daily sale items in stock, which surprised me.
I think that most can agree with me. I travel to Bass Pro for the experience I get from walking through the store. I love walking through the realistic mounts, fishing tanks, in-store creeks,seminars,etc. Icould go Dicks or other sporting good stores, but I love thefeel I get fromBass Pro.My family andI have always supported them,wearing their gear and logos. I understand that everyone has bad days, and that not every trip will be excellent.But it felt more like aWalmart. You get great prices but horrible service.It justleft a bad taste in my mouth.
After having a day to relax and cool off I realize that it was an isolated event. Also I received an Email from their store manager asking me call him on his personalcellphone this evening.
Thanks again for your time.
ShepDogWV- It's going to be one hell of a game this year with
WVandLouisville in Morgantown.

RE: One Unhappy Bass Pro Shop (EX)Customer
 

And save gas[:-]

RE: One Unhappy Bass Pro Shop (EX)Customer
 

It sure will be!!! got my tickets and I'm ready to rock

RE: One Unhappy Bass Pro Shop (EX)Customer
 

I had a similar type experience at the one in Myrtle Beach during their sale a few weeks ago. I had already, and I stress ALREADY, purchased $500 worth of stuff and walked to the customer service desk to get my license for the upcoming year. A guy was there trying to pick up some stands he purchased and we talked a few minutes while the manager tried to find out where he needed to go to get them. After about 10 minutes, he was done and left and I was standing in front of the register alone. The manager turned around and spoke to another employee, completely ignoring me. A kid walked up to get change and while she was giving him change a "vendor" that was in for their sale walked up with his wife. All the while, I'm standing 6 inches from the register right dead in front of it, I could have put my fingertip on her nose I was so close. She then began ringing up the vendor and talking to him, so I leaned toward her and let her know how I felt about being ignored by her. I then walked away to meet my wife and kids who were waiting and told her about about what happened because she used to work there. As I turned to point the manager out, I noticed she was pointing toward me and making faces, laughing and having a joke with the other cashier and the vendor's wife.

I politely rolled the entire buggy and $500 worth of products to her and told her I wanted a refund. At this point I was fuming and she knew I had no intention of standing behind anyone else waiting to return the stuff, so she spent 15 minutes hand keying each item, presumably to piss me off more. I called their customer complaint line and a few days later received a call from a manager my wife worked with there, but I've never heard and probably never will, from the store manager herself. D-i-ck's got my business AND my money and most of the stuff I got cheaper. I'd probably have spent over $1000 as I did last year because I wanted a new bow. I then bought the bow too, a Parker Wildfire, at a pro shop about a week later.

Screw BPS, they've become the Walmart of outdoor stores. Rude, ignorant employees who treat you like crap and rude managers who think they're they only place in town to shop.