I got my bow back
 

I got my bow back from the shop today after 3 weeks and a couple of headaches. The bow,( '05 Diamond Victory), had a split in the lower limb. The dealer that I bought the bow from is no longer an authorized dealer so I took it to another shop. First I was told it would take about a week. OK, I asked if they would order me 60# limbs rather than the 70s that were on it. No problem I'm told, should take about a week. 1 week goes by and I give them a call. The limbs are not in yet. a few days later I call again, " Should be in by Friday", is the response I get. That Friday,2 weeks after dropping off the bow, I call again. "Yes they are in, I'll put them on right now". OK, I hop in my truck and head to the shop.5 minutes later my phone rings. I was told that the new limbs were cracked. The shop employee told me Bowtech must have screwed up. I think maybe someone screwed up with a press, but that is speculation on my part. Today, 3 weeks after dropping my bow off at the shop I called Bowtech customer service and explained the situation. I was told they would look into the situation. 10 minutes later my phone rings and it is the shop, my bow is ready. I went and picked it up, made some adjustments and it is shooting great.
For my troubles Bowtech gave me the 60# limbs I asked for and a pair of 70# limbs as well. I think the shop ordered the wrong limbs the first time and that resulted in waiting 2 weeks for the first set to get to the shop. I'm not really sure what all happened. This I know, after calling customer service things happened fast and I got the extra set of limbs.
The shop could have done a better job of letting me know what was going on. All in all I'm happy now. It was frustrating to keep getting the date bumped like that. I'm pleased with Bowtechs response and rapid resolution to this problem.

RE: I got my bow back
 

I sorta know what you went through. About a month ago I ordered a G5 Optix ME Sight from my local proshop. They said ok it will be shipped the next bussiness day. Three weeks pass and no call from them. So I call in and they said that The G5 plant had a huge manufacturer break down and they couldn't get my sight for another month. So nowI have to wait untill the end of June to get my sight. I wanted to have been shooting by now but it all turns to Murpheys law for me.I really do not like my proshop but it is the only one near me. They are not helpful, do not let us shoot different bows if we want to buy a new one, and are just plain miserable. I hate going there but it is the onl place I can get stuff unless I order off the internet which is what I like to do now. And for all of my tuning needs I come here and ask you guys. Thats why I love this site.

RE: I got my bow back
 

I'm glad you finally got your bow back and I think it's great that they even threw in the extra limbs. Some of these shops rally need to either train their people better or hire people that are on the ball.

Is the shop a retail store? Customer service in general just isn't what it used to be. Especially in retail stores. I think most places figure, "What are you going to do about it?", when they don't get things done in a reasonable time.

My pro shop so far has been on top of everything when it comes to helping me out.

RE: I got my bow back
 

Glad to hear that you're back in the saddle. I had similarly good response from BowTech customer service when I worked as a dealer.

RE: I got my bow back
 

No, it is a pro shop.

RE: I got my bow back
 

62# can't kill a whitetail, you need ATLEAST 70#, anythingless just bounces right off the deer [&:][8D];)

RE: I got my bow back
 

This is the bow I use for cougars[8D]and bunny rabbits!

RE: I got my bow back
 

Guess next time you will listen to me and take it to Richard at Lake Country[8D]:);):D


Oh BTW thanks for just hanging up on me earlier too:D

RE: I got my bow back
 

This Cougar is endangered, can't be hunted, sorry :D



BTW you need 80# for bunny rabbits, go figure, if you use anything less you are a little girl :D

RE: I got my bow back
 

Coming from someone who works in a retail store, this isn't true in all cases.

I know that myself and the people I work with [in my department in any case] work just as hard to make our customers happy as do the employees at local pro shops. In fact, we have to work twice as hard to gain their confidence because of the comments like thatmade on boards like this. ;)