what would you do?
#12
i agree with rickjames on the word ofmouthadvertising part - only because how will i be any different if i do that - that's why i didn't mention the shop name. only difference is i'd be telling the truth LOL
PLUS i had a talk with tim this morning who said he was leaving the shop over this and i said 'no way tim.' i told him this was between me and the shop owner, that i didn't need anyone picking sides, and that i didn't need or expect that as a friend - and i didn't want that for us to continue being friends and to do business together. this is going to hurt both the owner and i. he'll be losing a little $, i'm losing a hangout because i can't rightly shoot down there and such until he apologizes for going to far - and i'll tell him that. i don't mind getting cussed, or chris getting cussed for losing the fellow a couple dollars - but the badmouthing is too far - and i'll tell him he needs to apologize for only that. besides that he can try and make this a pick sides thing - but i'm enough by myself to handle it. thanks for letting me air this out here - and i believe i've decided how i'm moving forward. john
PLUS i had a talk with tim this morning who said he was leaving the shop over this and i said 'no way tim.' i told him this was between me and the shop owner, that i didn't need anyone picking sides, and that i didn't need or expect that as a friend - and i didn't want that for us to continue being friends and to do business together. this is going to hurt both the owner and i. he'll be losing a little $, i'm losing a hangout because i can't rightly shoot down there and such until he apologizes for going to far - and i'll tell him that. i don't mind getting cussed, or chris getting cussed for losing the fellow a couple dollars - but the badmouthing is too far - and i'll tell him he needs to apologize for only that. besides that he can try and make this a pick sides thing - but i'm enough by myself to handle it. thanks for letting me air this out here - and i believe i've decided how i'm moving forward. john
#13
Boy, bad business sense letting a personal peeve get in the way of serving the customer. The only thing I would have done, as the owner, is inform the customer that I couldn't warranty the work with those strings. But I'd put them on with a smile. He can't be loosing half as much on string sales as he is with a poor rep.
BTW, I wouldn't request the apology as an ultimatum, that will only get his back up. I would go in there and say something like "look, I understand you don't want to carry my strings, and that's fine, but I think you're out of line talking badly about me behind my back and treating me like dirt. Let's not let a little thing like strings ruin a good customer/owner relationship." When he tells you where to go (which I'm certain he will based on your description of his character) then tell him you have no choice but to take your business elsewhere, thank you.
BTW, I wouldn't request the apology as an ultimatum, that will only get his back up. I would go in there and say something like "look, I understand you don't want to carry my strings, and that's fine, but I think you're out of line talking badly about me behind my back and treating me like dirt. Let's not let a little thing like strings ruin a good customer/owner relationship." When he tells you where to go (which I'm certain he will based on your description of his character) then tell him you have no choice but to take your business elsewhere, thank you.
#14
i agree with rickjames on the word of mouth advertising part - only because how will i be any different if i do that - that's why i didn't mention the shop name
When I need a set of cables/string for my Patriot..............I'll be getting in touch.
#16
I think you're handling it right on giblet. I wouldn't badmouth the guy or try to drive business away from him - if nothing else for your friends that work there. Don't want to put them out of a job unless they want to leave themselves. How much time does the owner spend there.
I go to a large but family-owned sporting goods store for most of my archery and hunting purchases. The store's overall general manager is always a jerk, trying to push the latest and greatest on me. He told me the yellow jacket target broadhead target I was buying wouldn't last very long and gave me some advice on how to get the arrow out when it started passing most of the way through because it would happen soon(scare tactic). Then he showed me a much more expensive target. The day before, the archery shop manager in the store who I know and respect told me the yellow jacket was a wonderful target. Go figure. Seems like you take the bad with the good most times so hopefully this joker isn't around too much to bother you.
I wouldn't lose much sleep over this string issue unless its a signifigant part of your business. Sounds like you have a quality product. Have you ever considered talking to the folks at Cabelas or Bass Pro, or even larger, selectpro-shops in a broader area. You might want to take it that big, though. I have not idea. Seems like you lose on quality when that happens unless you can do everything yourself or get competent, skilled people to help.
I go to a large but family-owned sporting goods store for most of my archery and hunting purchases. The store's overall general manager is always a jerk, trying to push the latest and greatest on me. He told me the yellow jacket target broadhead target I was buying wouldn't last very long and gave me some advice on how to get the arrow out when it started passing most of the way through because it would happen soon(scare tactic). Then he showed me a much more expensive target. The day before, the archery shop manager in the store who I know and respect told me the yellow jacket was a wonderful target. Go figure. Seems like you take the bad with the good most times so hopefully this joker isn't around too much to bother you.
I wouldn't lose much sleep over this string issue unless its a signifigant part of your business. Sounds like you have a quality product. Have you ever considered talking to the folks at Cabelas or Bass Pro, or even larger, selectpro-shops in a broader area. You might want to take it that big, though. I have not idea. Seems like you lose on quality when that happens unless you can do everything yourself or get competent, skilled people to help.
#18
of course they're available.they are on quite a few members of this site's bows.
update: the owner called chris and apologized to him, and told him he shouldn't have said the things he did, and that i make very nice strings - and that he was upset over losing a sale ---- now, he'll still need to say something similar to me. i wonder if me sending uncle vinny and uncle tony over there had anything to do with it? seems he made the call during their visit.
just kidding.
update: the owner called chris and apologized to him, and told him he shouldn't have said the things he did, and that i make very nice strings - and that he was upset over losing a sale ---- now, he'll still need to say something similar to me. i wonder if me sending uncle vinny and uncle tony over there had anything to do with it? seems he made the call during their visit.
just kidding.
#19
This is the perfect place to get some revenge. Tell everyone the name of the shop and where it's located so they can avoid it. Anyone who treats a faithful customer like that over something as cheap as a string is a real looser. Who cares what you use on your bow, isn't the customer always right?
#20
Gibblet, it's not that far off from an incident in a local shop here. I taught the guy everything he knows about making strings and got him started in his shop. The first year I sold more bows in his shop than he did and customers wanted me to work on their bows and not him. He was jealous and I was only trying to help him out, which I did. He doesn't speak to me today and I still say hey, how's it going. I try to be the bigger man and it spites him for me to say hi but one of these days I'm going to lay into him and tell him what is what, he's so smug and such an arse, he's loosing customers daily and everyone agrees with me but usually it suites life better to smile and be happy. Why add unnecessary stess, too many people suck on this earth and I simply don't waste a second of my life on said people, seconds are too precious.


