ASAT dealers, I need help
 

I bought an ASAT 3-D leafy suit over the summer and after using it this past hunting season I have a couple problems. I've e-mailed ASAT twice to see what they could do for me but they have not responded. After using the suit only a month a pieceof the leafy material on the shirt came loose and eventually came all the way off. Now I'm not talking about a small piece, I'm talking about a whole strip from top to bottom. The second problem is that the black cord on the head cover came loose along with several of the white strands beneath it and it looks like its just a matter of time before they come loose. I always carry the suit to and from my tree so it couldn't have been damaged by walking through the woods. I really like the camo and the suit but I'm a little disappointed this happened after only a months use. I can't imagine this is a common occurence after all the good reviews on this forum. Maybe I just received a bad suit. I didn't want to have to post this, but after receiving no response from ASAT, this was the only thing I could think of to do. So I ask any ASAT dealers on this forum; should I just accept the fact that my suit has problems after only a month, or am I entitled to restitution? I'm including pictures. The missing piece on the shirt is on the left side of the picture.

RE: ASAT dealers, I need help
 

I have had not problem with the seams on mine, but I too have already had problems with the black cord (string) behind the head piece... Mine has already begun to fray after two times through the washer... Like you other than that I am very happy with the suit. If everything is true we have read I am sure ASAT will make it right... Maybe give them a call and talk with an actual person.

RE: ASAT dealers, I need help
 

Question - did you order direct from ASAT? If not, did you order it from a site that offered it at less than what they sell them for on the ASAT site ($134.95). The reason I ask is that I've heard recently that someone bought a suit from a site that had them marked below that price and they were having problems with their suit in the same way. ASAT doesn't allow price undercutting and I'm wondering if there is a knock-off out there. I bought mine over a year ago and have washed it a lot - zero problems. Wondering too if ASAT has started using a different assembler/manufacture that isnot watching QC.

RE: ASAT dealers, I need help
 

I bought the suit directly from ASAT.

RE: ASAT dealers, I need help
 

Email me at [email protected] and I will see what I can do for you.

Scott

RE: ASAT dealers, I need help
 

Bought my 3D Leafy ASAT suit two years ago. Really been through the ringer and it's still holding up strong. No problems with the cord on the head piece either. Sorry to hear about your problems...I think it is a rare incident and hopefully you'll get taken care of.

RE: ASAT dealers, I need help
 

By the way I think you are referring to me as the one whom bought it cheaper... I spoke with Above-Timberline about it and they said that since they buy in bulk they get a better deal and are allowed to sell them cheaper it is not a knock-off, you can check it out yourself...

http://www.above-timberline.com/asat3d%20suit.htm

RE: ASAT dealers, I need help
 

Yup....mine is two year old and doing fine.

RE: ASAT dealers, I need help
 

Nope, not you - on another site. That may be completely true and possible, but do you think they would tell you "yeah, we're undercutting them and/or selling a knock off"? ASAT would be the one to ask - maybe you should check it out yourself with them. But if you're happy with what you got, does it really matter?

RE: ASAT dealers, I need help
 

Did you email [email protected] ? Chuck is a personal friend of mine and I speak to him often.

RE: ASAT dealers, I need help
 

I've been using mine for two years with no problems. Of course, I have never washed it.;)

RE: ASAT dealers, I need help
 

Rob/PA, yes that is the e-mail address I used. I went to the contact us page of their website.

Buckeye, I sent you an e-mail.

RE: ASAT dealers, I need help
 

Chuck us usually busy but I'd bet anything he'll get back to you, I'll either call or email him myself.

RE: ASAT dealers, I need help
 

I appreciate your help Rob. I went to their web site and found their phone number. In todays hi-tech world I guess I didn't think of calling. I'll try to get in touch with them tommorow after work. Thanks again.

RE: ASAT dealers, I need help
 

Craig

ASAT will be in contact with you shortly via email. You should recieve it tonight.

Chuck is a rather busy guy and for faster answers to your questios or concerns it is best to contact them at this email [email protected]or this phone number 406 563-9336.

RE: ASAT dealers, I need help
 

I just wanted to say that I'm awed and proud of the way we're taking care of our own.

RE: ASAT dealers, I need help UPDATED!!
 

Well, I'm happy to say that Chuck at ASAT is taking care of the problem. I talked with him on the phone today and he said he would exchange my suit with a new one. It turns out ASAT will have a booth at the Illinois Deer And Turkey Classic in Bloomington which I plan on attending. He said if I bring my whole suit in he would give me a new one. Chuck seemed like a good guy and eager to take care of the problem. So my praises go out to ASAT for their camo and great customer service.
I would also like to thank buckeyebuckhnter and Rob/PA for their concern and help since they new Chuck personally. It says alot about someones character when they will take the time to help somebody they don't even know. Thanks again, Craig.

RE: ASAT dealers, I need help UPDATED!!
 

Craig, you'll have a hoot meeting Chuck. He's a character, if he lets his guard down...great guy to hang around.....We knew he'd take care of ya.....

RE: ASAT dealers, I need help
 

Please email me directly and I will see if I can help. I'm friends with the owner and his wife. They aren't ignoring you just out on the Trade Show circuit.