bubbamoose

Has anyone had to deal with Scott Archery. I have a lil goose release that broke at the plastic that hold the lanyard to the wrist strap. I e-mailed them yesterday and haven't gotten anything back yet. Anyone have any background in dealing with them? I love that release and hope they will stand behind their product.
B

djkiller

Yes I have had to deal w/ them in the past. about 2 years ago my strap broke. and it was only a year old. I also, sent them an email. And waited for a response. about a week or so I got one. They apologized for the waite. they said they deal w/ thousands of customers a day. Which is understandable. they saked me what I wanted done with my release. I said I wanted the strapped fixed if possible. He told me to send it in. I did with out the receipt. Cause I lost it. About 2 weeks later I got a brand new one plus a $30.00 coupon to use on my next Scott product. You might waite awhile for action to take place. But they'll make things right for ya. I was pleased to say the least.

bubbamoose

I didn't even take into consideration the numbers of people they might be dealing with. I guess I'll give it a few days and see what happens.

ampahunter

They'll take a while to get back to ya via email. The fastest approach would be to call them 606 663-2734, Clay City KY.
Best of luck!!

Archer18

last year the screw popped out of my little goose on the way to our hunting area, it must have fell out in our truck, when i got out my release fell apart, needless to say i was steamed, my dad fixed it up, but now i have the itty bitty goose and couldnt be happier.

hrtshot

good to know the cust service is ok dj....I would not shoot anything but a Scott.....great product, I shoot the Mongoose