Buck442

Ok let me start by stating that Iwas a Huge Bowtech Fan and have been since 2005. I have owned the Following Tomcat, 06 Tribute, Guardian, 07 Trubute and now the Admiral. I purchased the 1st Admiral that came to my shop early oct. We were having issues getting it to tune via paper but got a decent tear and on about my business I went. After shooting a few days I noticed that it was corkscrewing alot. It has a brand new Ripcord on it which the store recomended as it was working well on other bowtechs. I agreed as I also have one on my 07 tribute and no issues. I shoot 28.5 Inch Gold Tip 5575 with 100gr heads or easton 400 with same head. D-loop, little goose release.Bow is set at 64lb with 28.5 draw.

I was checking the bow over and noticed that it was making a metal/metal sound when drawing. After taking it to the shop we discovered the bearing in the rollerguard had failed and thus they were rubbing metal to metal. Then we noticed that the cable was rubbing on the wheels/cams. Examined the tunning marks on the cams and noticed that they were way off. So we shimmed the roller guard and twisted the cable to get close to in tune based on the pegs not the tunning marks as directed by my shops Bowtech rep (Jamie).

Took it home still shooting terrible. Talked to my shop again they spoke with Jamie and ordered new roller guards. In this time I was in Contact with John Nelson via email at bowtech and he confirmed that the wheels had an issue and they had new ones to replace them.

Well here we are Nov 15th and over three weeks have gone by and no parts and my $770 Top of the Line Bow is still hanging in the shop collecting dust. I called the shop again yesterday and they said they have contacted Jamie 2 times and requested the new wheels and rollerguards and no such luck. Mr Nelson tells me the items are available but for some reasonthey have not made it tomy shop and that my shop should contact the warranty dept. They shop says they have contacted Jamie and he is supposed to contact the warranty dept?????

Two things could be going on here one my shop is givingmea line of you know what orfailure to comminicate via Jamie/BowtechWarranty Dept. I will point out that Mr Nelson has always responded to my email very quickly but the assurannce he has given methat they issues have been addresed and a resolution is availble have failed somehow between my shop and Bowtech.

Either way I am very dissapointded and my faith in Bowtech has become less than stellar. I think that I got a lemon here, but I just had to have the first one in my area..... as the shop assures methat no one else is having issues and loving the admiral. I am very aware of the value of customer service and this is no longer an acceptable level of service for an item of this value.

I dont not what else to do here and I am loosing my cool...... so I am taking my experience to the public via the forums I visit.

If any one has any suggestions or simular experiences I would love to hear how you handled the situation.

Thanks For listening..

Derag2

go read your post in the bowhunting section, theres a guy from bowtech trying to help you out. Instead of just making post in different forums about when theres guys helping you in your first post.