My recent Experience with the "New" Knight Company
 

A couple weeks ago I purchased an unfired mk 85 in a configuration I have wanted for a while. While the rifle was new and unfired, someone had tried to remove the plunger assembly without loosening up the set screw on the side of the reciever. (the newer mk 85s and wolverines eliminated that set screw). In the process they damaged the knurled end cap and also damaged the threads where they came in contact with the set screw. Here is a picture of the part in question (this 0ne shown is an undamaged part from another rifle the one I needed is stainless)

The end cap is the part in the upper left hand corner of this pic.
Anyway, I figured it would be a simple matter to call Knight and order another one. I tried phoning them on and off for a couple days and finally on day two I got someone. He was very polite and, although it took a while to communicate with him which part I needed, we finally got past that and he put me on hold when he went to see if they had the part. I had to wait over ten minutes for his return but I did my best to remain patient. When he came back he told me that they had a new policy and that in order to purchase this part I would have to purchase a complete plunger assembly and he was not sure what the price of that was but he would call me with that information. I told him that would be kind of like having to purchase a new tire if all you need is a valve stem cover. He said he was sorry but this is the only way he could get me the part I needed. I stayed mellow and wished him a Happy Easter and said I would try to find the part elsewhere but I also calmly let him know what I thought of this new policy and how it was no way to treat people.
I am sure glad I don't have a lot of different Knight Rifles that might need parts. I have only my old mk 85s and rarely need anything for them.
I have waited a long time to post anything about this but decided I ought to. Maybe the right people at Knight will see this and make a policy change. It is sure a lot different then it use to be to deal with the old Knight company. Their service and parts department was second to none.
BTW, I was able to get the part I needed from another source so I am thankful for that.
Art

I can understand your frustration. But believe me Knight is not the only company that does this. I had lost a spring from a Savage .22 LR trigger assembly not too long ago (at least I thought I lost it). I called Savage to order a replacement spring but I was also told that I had to order the entire trigger assembly! I did the same as you and told them that was crazy. Well it ended up I found the spring in a most unlikely spot and reassembled the rifle. There are a lot of companies now that require you to purchase the entire assembly rather than just a sub component of that assembly. I believe their reasoning behind this is that they order equal number of components and if they only use, in your case, the knurled knob, then the rest of plunger assembly which probably never need replacing would just sit on the shelf forever costing them money. In a way I can see their point. Even though to us consumers, it does seem silly.

Many companies are refusing to sell individual parts from something assembled. They claim policy, and a number of other reasons.. but I call BS!! I claim profit. Why sell you a two dollar part when they can hit you for a $90 dollar assembled part. For that reason I have been moving my business away from these companies. Maybe if enough do that and let these companies know why.. they might see it in their best interest to become consumer friendly again.

Art,
With most companys today they lost touch with proper customer service issues. What Knight might have done is turn someone like yourself into a non buyer of Knight products. Then by you posting such a experince inturn that might turn away others. It seems a few others had issues with the new company. One thing for sure Knight seems to be slippinng in the wrong direction.

jaybez,
All I can say is that I am not too keen on doing any business with them after this experience. Except for my GPR, all my muzzleloaders are either Knights or Whites. A lot of people would say a big problem with the Whites is getting parts but right now I think I can get them just as easily and more affordably than Knight parts but I have gotten to know people who have them and they are willing to help their fellow shooters.

I called them a while back about the exact same part, got the same answer. I believe the new assy was about $50? if I remember correctly.

While I feel like they should probably stock that particular part as something to sell individually, it doesn't turn me off on them as a company that they don't. Its business and it is what it is. Maybe in the future they will be able to afford to stock alot more individual items. I too was able to find what I needed elsewhere, so I didn't have to purchase the entire assy.

It seems that part was needed, because someone didn't know what they were doing, and screwed it up.

Is that a part that would normally fail?

Most definitely it was operator error on the part of a previous owner of this rifle. But it is also a part that I have seen buggered up on more than a couple of these style guns. I don't think the problem is that they don't have the part or that they don't stock the part, its just that they don't want to sell small parts. As far as that being good business, I guess I disagree. I am old school enough that I think if you treat people right you will get more business in return.

I agree with you 100%. All the parts should be available.

Knight is taking the easy way out. It's much easier to stock the whole assembly.

Each and every part should be available, weather it be the tiniest Spring you should be able to purchase it. I would have told him to Shove It! So much for Customer Satisfaction!
I know this is'nt MLer related but in the last few months I'v been screwed by SONY and Eden Pure. I purchased a Eden Pure Heater and a SONY Home Theater Stereo, both were defective and I had all I could stand tryng to get either my money back or them fixed. I did eventually get my money back for the Heater but Im still going with Sony. The best part about Sony is I had to speak with a guy in the Pillipinees or however the heck you spell it, anyway he said he'd send me a return lable for Fed-Ex....well I explained to him we have no fed-ex anywhere near where I live, he said sorry that's who we deal with. So for me to send it back I have to drive almost 100 miles to ship it.......some Customer Service!
Oh and while Im on a Roll, all our Crops FROZE this year due to the Unusuall Warm 70 and 80 degree weather we had in March, I knew we were gonna get hammered with more cold weather, heck it was still march and our last threat of Frost is'nt untill May 20th, well it Fristed and Froze, temps in the low 20's dont work on Grape Buds and Apple Trees, there all dead. So Im all wahsed up and Broke and have to rely on the Wife to support us through the rest of the year that's why I have'nt been on lately I've just been so depressed!!!!!!!! Sorry for the Rant!

DAMN Breechplug. Sorry to hear that. What can one say but "hang in there buddy".

Thank's Semi!
Also Insurance Companies Suck....they Cancelled most Crop Insurance because they say last winters hard cold caused a-lot of damage to this years crops, so this years crops have no insurance....so all this winters work and no crops this fall equals to no money for the year. Now this also means there wont be any money for another 17 Months, that's hard to try and live on.
At least I have My Wife, she's been a life saver and we'll just barely get by with the bills, and there's still Venison in the freezer.
But for the last month or so I've taken up a new hobby, Jack and Coke, one can only take so much befor he starts to feel useless, we've had 5 Freezes in the last 10 years that wiped out our Crops.
When we had that 70 and 80++ degree temps in March all my friends were Loving it, they enjoyed the weather so much! I Hated it! I tried to tell them that they have a Normal Job that no matter what the weather does they still go to work and get paid, in my line of work this weather gets everything to grow way too early, and then when a Freeze hits it kills it all and there's no Money for me while you just go back to work and collect your weekly pay like nothing happened, it does'nt effect you but it wipes me out.
I'll Play the Violin for me:violin:
:love: Ya Semi
Oh but I do also feel Greatful that Im not one of the one's who lost there Homes in the recent break out of Tornados, things could be worse for me, I still have my wife and house. To any of you who have lost there Homes or a loved one from the tornados My Heart is with you and may God Bless and be with you.

I really feel for you man, as I'm sure all here do. But go easy with that new hobby. Sounds like your wife is a fine gal and she doesn't need extra grief.

Sorry to hear that BP. We had a similar freeze here but what you had sounds much worse. Things will work out.

Oh No Worries Semi, I have it under control, just a temporary thing:lmao:
Ya Connies a Great Wife and believe me if I get out of line she'll beat me down, Im sure you've all seen here Pipes. I guess when it rains it pours here, Connie's also going in for her 3d surgery on here wrist, only one wrist this time around, there going to remove 3 bones from it and she'll be out of work for 3 months from May 10th till Aug 10th. So talk about hitting home all at once. But we'll survive, were Country People.
Thank's for Caring!
BP

Ya Flounder it was Bad. We had the Warmest March ever here and broke many records for the warmest days and warmest days in a row in March. For a period of 10 days we had High 70's to 88 degree weather, everything started to Bud, then BAM down to 21 degrees and that was followed by 5 more nights where it got into the low 20's. So the Freeze's slowly killed everything that survived the first freeze and killed them with the next and so on untill there's nothing left.
SORRY I HIJACKED THIS THREAD!!!!!!!!!!!!!!
BP

I had a similar experience with Knight. But my TC experience has been completely different. Awhile back I called looking for a replacement screw and a forend stud. The guy on the phone asked if I had the part number. I told him no but I could go look. He said no, that's ok and he'd send me what he thought I was after. I ended up getting to envelopes in the mail containing 6 different screws and a couple forend studs.
He must have figured if he sent enough parts sure one of them would be right. Also, I offered to pay for them before he sent them, but he said there wasn't any reason to do that.

Im glad to hear Knight is not giving away parts. When the Mountaineer first came out watching all those threads about Knight customer service and giving out free stuff was pretty scary to me. Mostly all new Knight parts are machined and very expensive. If its not a warranty issue i say pay for it. If its a warranty issue then they should pay for it. The old Knight rifles everything was free, and look what happened.

I wasn't asking nor did I expect anything for free. I was more than happy to pay for a steak, I just didn't think I would have to buy a whole cow. Furthermore, I don't think the real Knight's service and parts departments were the cause of their financial woes. I am quite sure it was lack of gun sales and overproduction.

This is good for you, but terrible for the company. Thats far from good customer service. I havent had this kind of problem with T/C at all. They just have been very slow. I sent a Triumph back 3 or 4 weeks ago and have heard nothing yet.

Sorry about your luck man. I'm sure your do for some good Karma soon.:wink:

I have a couple of LK rifles that have the back safety knob all buggered up. It looks like the previous owner for some reason took a pliers or channel lock and turned them. At least they could have padded the knob so it did not get all messed up. But they work, and I shoot them. I took some touch up bluing and clean up most of the mess.

Breechplug.. sorry to hear about your troubles. I was saying the same thing when we had that 70 and 80 degree temps a while back. All were cheering the warm weather and I was telling them.. this is hard on crops. And sure as you know ... we had snow on the ground yesterday.

They are saying the oak trees around here will have no acorns this year. They were leafing out and then we got down to 17 degrees last Wednesday morning.

It's going to be the same here with the Oaks, and all the Animals here need them for our hard northern winters. This weather is something this year. Tonights going down to mid 20's again, clear, calm and cold!