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CUSTOMER SERVICE- good and bad
At the end of Nov. I tore apart the old renegade. In the process, i scewed up my lockplate screw. My fault. Had one H*&^ of a time getting hold of a real person at TC. Finally I got to talk to a real person after 2 wks of trying. Sent in the lock for repair and asked for anew screw. They sent the lock bac repaired w/a screw too small for the threads!! I call,"We will get one out today". that was a month ago. I called 2 wks ago, "we will get one out today" I finally got on Numrich's site Monday afternoon. @ correct lockplate screws showed up today from Numrich!! Tc has let me down![&o][&o]
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RE: CUSTOMER SERVICE- good and bad
Maybe this is going to start being the trend. We have had it too good with these companies for too long. I emailed CVA last week for a trigger screw and washer screw and they sent me a schematic of the rifle and an order form. So I cut them a check and mailed it off for the parts I needed.
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RE: CUSTOMER SERVICE- good and bad
Dude, that is the same way they treated me when I needed the barrel repalce on my triumph
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RE: CUSTOMER SERVICE- good and bad
ORIGINAL: BIG.PAUL Dude, that is the same way they treated me when I needed the barrel repalce on my triumph |
RE: CUSTOMER SERVICE- good and bad
Message received from BIG.PAUL:
"NO f--k head I was complaining that when I called T/C and left 5 messages and was on hold for forever and a day that no one would return a call. Keep ypur childish coments to your self and and when you don't know what the f--k your talking about just shut up and keep coloring!!" Paul, your unreasonableness is well--recognized here, go back and look at your complain thread and the comments made. This message is amusing...are you self-aware enough to recognize the irony of calling someone childish when you have to use the "f" word in each sentence to make your point? |
RE: CUSTOMER SERVICE- good and bad
People need to know the same rules for posting apply to PM's as well.
Not that difficult to express oneselve without profanity (not that I don't know how;)). Steve |
RE: CUSTOMER SERVICE- good and bad
Steve, you have a pm. :D
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RE: CUSTOMER SERVICE- good and bad
Huh!
WTF! I'm confused! [&o] |
RE: CUSTOMER SERVICE- good and bad
i never had trouble with THOMPSON for 38 years.
i sent in my lock for repairs, lets see what happens on repairs and i will report. |
RE: CUSTOMER SERVICE- good and bad
ORIGINAL: cayugad Maybe this is going to start being the trend. We have had it too good with these companies for too long. I emailed CVA last week for a trigger screw and washer screw and they sent me a schematic of the rifle and an order form. So I cut them a check and mailed it off for the parts I needed. it has price list of every part on my gun. |
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I'm shocked:D
Steve |
RE: CUSTOMER SERVICE- good and bad
Do you all realize that S&W bought out TC 6 months a go? Even CVA has better customer service. I guess that's one of the reasons I was so disappointed when it turned out that Knights new gun turned out to be another short barrel over weight Bolt action, I have never understood what people want a bolt action for in a gun that has a breach plug. Oh well CVA has been steadily improving maybe they will come up with something besides acopy of somebody else's good gun. Lee
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RE: CUSTOMER SERVICE- good and bad
Do you all realize that S&W bought out TC 6 months a go? Even CVA has better customer service. I guess that's one of the reasons I was so disappointed when it turned out that Knights new gun turned out to be another short barrel over weight Bolt action, I have never understood what people want a bolt action for in a gun that has a breach plug. Oh well CVA has been steadily improving maybe they will come up with something besides acopy of somebody else's good gun. Lee
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RE: CUSTOMER SERVICE- good and bad
Lee
I do not think it is a short barreled new gun. It is based on the Disc Extreme - stainless steel only - 26/27" barrel. And I guess should add I still prefer a solid one piece bolt action rifle to a break action unless it is a shotgun. I also prefer the thumbsafety to pulling back the hammer. I prefer the adjustable trigger to a trigger that can not be set without dissasembly and changing springs. Knight went to the bolt for customer appeal otherwise they would still be using a simple pull back knob on the end of the plunger. |
RE: CUSTOMER SERVICE- good and bad
ORIGINAL: sabotloader Lee I do not think it is a short barreled new gun. It is based on the Disc Extreme - stainless steel only - 26/27" barrel. And I guess should add I still prefer a solid one piece bolt action rifle to a break action unless it is a shotgun. I also prefer the thumb safety to pulling back the hammer. I prefer the adjustable trigger to a trigger that can not be set without dissasembly and changing springs. Knight went to the bolt for customer appeal otherwise they would still be using a simple pull back knob on the end of the plunger. |
RE: CUSTOMER SERVICE- good and bad
I'm sure that the buy out is part of the problem with T/C. When I spoke with Gayle from T/C she said they laid off 3 of the 7 people in customer service.
She was saying that they laid those people off even though the work load had gone up. that is what seemes to be affecting their customer serivce. I keep hearing "you expect your barrle to come back soon when they were off at x-mas" Not every body was off at x-mas at T/C, only the castings and repair was off. The people in customer service were there and the folks from shipping and receiving were there. The part that really upset me was when they told me on 3 different occasions that my barrel was there sitting on a pallet but no one had checked it in and that somene would be calling me the next day to let me know what was going on. I never got a phone call from them! The end result is that T/C does not have the level of customer service they used to !!!!!!!!!!!!!!!!!!!!!! |
RE: CUSTOMER SERVICE- good and bad
ORIGINAL: BIG.PAUL I'm sure that the buy out is part of the problem with T/C. When I spoke with Gayle from T/C she said they laid off 3 of the 7 people in customer service. She was saying that they laid those people off even though the work load had gone up. that is what seemes to be affecting their customer serivce. I keep hearing "you expect your barrle to come back soon when they were off at x-mas" Not every body was off at x-mas at T/C, only the castings and repair was off. The people in customer service were there and the folks from shipping and receiving were there. The part that really upset me was when they told me on 3 different occasions that my barrel was there sitting on a pallet but no one had checked it in and that somene would be calling me the next day to let me know what was going on. I never got a phone call from them! When you stated that casting and repair was off that kinda answers why the delay. Even if people were there in customer service that doesn't mean that they were qualified to address a problem with a cracked barrel. I certainly would want a qualified tech to check the problem before just sending out a replacement that may have a defect. The end result is that T/C does not have the level of customer service they used to !!!!!!!!!!!!!!!!!!!!!! |
RE: CUSTOMER SERVICE- good and bad
sabotloader
I have always thought that 32 inches would be about the peak of efficiency, if they used the space the bolt occupies for barrel that is about what they would end up with; we did a considerable amount of experimenting back when we were building custom guns, it seems they are trying to save money by using the minimum necessary. I realize a lot of people like bolts that is a personal preference that they have a right to, I am just wishing Knight would make something I like as well as I like my Triumph. I am dismayed at what S&W is doing to TC, could be they are buying out the competition then eliminating them. Lee |
RE: CUSTOMER SERVICE- good and bad
ORIGINAL: lemoyne sabotloader I have always thought that 32 inches would be about the peak of efficiency, if they used the space the bolt occupies for barrel that is about what they would end up with; we did a considerable amount of experimenting back when we were building custom guns, it seems they are trying to save money by using the minimum necessary. I realize a lot of people like bolts that is a personal preference that they have a right to, I am just wishing Knight would make something I like as well as I like my Triumph. I am dismayed at what S&W is doing to TC, could be they are buying out the competition then eliminating them. Lee they said this was best on velocity all of lengths. they said 70 gr of 2f with 490 rb in 50 cal was best load as going higher means very little. so, i guess thats why hawkins t/c has a 28 inch barrel.;) |
RE: CUSTOMER SERVICE- good and bad
bronko best thing I ever did 2 years agao was quit a 2 paqck a day habit. I will say I want one every day and when someone lights up near me, M-m-m-m! But I know one puff and I'm hooked again. I can stay out in the woods w/out my fingers and toes getting cold this year for the first time, i can smell the deer when hunting them, I was able to climb mountains again w/out looking like a busted muffler blowing smoke.I don't get ear aches, chest colds and haven't gotten real sick since I quit all just better.This was the turning year for me as a non smoker. Stay w/it it will only get better.
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RE: CUSTOMER SERVICE- good and bad
sproulman
We tested from 44 inches down to 20 inches now you can make a case for the most efficient barrel length being 26 because that length is the point at which you get the most FPS for a gr of powder. But that's not what I am talking about, first that was black powder if it the test I am thinking about. Second the peak of efficiency can change with the amount of powder as long as you have enough barrel to burn it. Third the peak has two sides to it and it is quite practical to go past the peak if you want high velocity . And last but not least I am burning Blackhorn 209 which has a completely different set of burning characteristics, it burns progressively at a lower pressure for a longer period. Lee |
RE: CUSTOMER SERVICE- good and bad
ORIGINAL: Buck Hunter 1 bronko best thing I ever did 2 years agao was quit a 2 paqck a day habit. I will say I want one every day and when someone lights up near me, M-m-m-m! But I know one puff and I'm hooked again. I can stay out in the woods w/out my fingers and toes getting cold this year for the first time, i can smell the deer when hunting them, I was able to climb mountains again w/out looking like a busted muffler blowing smoke.I don't get ear aches, chest colds and haven't gotten real sick since I quit all just better.This was the turning year for me as a non smoker. Stay w/it it will only get better. no coughing in morning you can taste a hamburger wife or kids say you now smell good no more burnt car seats can buy more muzz things;) added 10 years to your life |
RE: CUSTOMER SERVICE- good and bad
ORIGINAL: lemoyne sproulman We tested from 44 inches down to 20 inches now you can make a case for the most efficient barrel length being 26 because that length is the point at which you get the most FPS for a gr of powder. But that's not what I am talking about, first that was black powder if it the test I am thinking about. Second the peak of efficiency can change with the amount of powder as long as you have enough barrel to burn it. Third the peak has two sides to it and it is quite practical to go past the peak if you want high velocity . And last but not least I am burning Blackhorn 209 which has a completely different set of burning characteristics, it burns progressively at a lower pressure for a longer period. Lee mr.ed yard was the t/c ballistics expert that made test. test covered velocity and chamber pressures. CHARGES OF 70GRS RECORDED THE HIGHEST VELOCITY IN RELATION TO LOWEST PRESSURE. above that showed marked increases in pressure for only MINOR gains in velocity. this is info if anyone is interested and is about what i use for my roundballs and my powerbelts. |
RE: CUSTOMER SERVICE- good and bad
sproulman
I guess that's a matter of view point. with 70 gr BH and a 200gr SW I get slightly over 1600 fps using the heaviest load I can get a tight group from with a 200gr SW I get slightly over 2300fps With 1600fps i get a "0" of 140 by sighting in at 3 inches high at 100yds and a PBR of 160 yds with 2300fps I get a "0" of 170 yds sighting in at 2.8 inches high at 100yds and a PBR of 200yds This may be minor to you but I do not see it that way as there are occasions when I have the opportunity to shoot as far as I am sure I can be accurate and my 200yd groups are normally under 3.5 inches. Lee |
RE: CUSTOMER SERVICE- good and bad
I always got through to them. My problem was to get them to do the work the right way.
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ORIGINAL: rafsob I always got through to them. My problem was to get them to do the work the right way. i did not call, just a note why it is breaking my flints badly. lets see how long it takes to get answer or get it back repaired or not repaired. in past, they helped me a lot, i bought 3 hawkins .50 cal from them over years. lets see what happens and i will report on it.;) |
RE: CUSTOMER SERVICE- good and bad
Hey, As to Cust. Serv. The best I have found is Bushnell, have delt with them about a Range Finder and a Scope. They charged me a shipping fee but, fixed both at no extra charge
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RE: CUSTOMER SERVICE- good and bad
ORIGINAL: bjhuntnut Hey, As to Cust. Serv. The best I have found is Bushnell, have delt with them about a Range Finder and a Scope. They charged me a shipping fee but, fixed both at no extra charge |
RE: CUSTOMER SERVICE- good and bad
I have mixed feelings about Knight's customer service. I just got the trigger assembly back for my KRB7.It took them a few weeks to turn that around, which is about what I'd consider reasonable.
The problem is getting ahold of a customer service tech. I sent them an email in regard to this (before I sent the assembly in) and they never responded to it, but they did eventually respond to an email I sent about another question I had. I tried calling them to check on it and I spent a ton of time on hold, and could never seem to get through to customer service. Then I finally talked to somebody that told me that the number I wascalling (from the website) wasn't the one I should be using. They gave me the right one and I was able to get through to the service department, AKA "Sam". It leads to a personal voice mailbox for Sam, and he seems to be the only guy in the shop that you actually talk to there. The one time I left a voicemail it was't returned. WhenI didget ahold of him he was helpful and courteous and seemed to know what he was talking about. My impression is thatit is a very small operation. |
RE: CUSTOMER SERVICE- good and bad
I can say that CVA's Customer Service was the Best I have ever experienced. I purchased a CVA ACCURA and I loved it so I bought another. When I received my second one the (barrel-Lug) came off. I e-mailed Mark Hendricks from CVA and explained the problem and with in 15 minutes I had a reply from him! He sent me a pre-piad UPS label on the computer, I printed it off and sent it back to CVA that day. He also told me that as soon as the UPS's label information was in the UPS's system that he'd ship my replacement ACCURA right away. My replacement was shipped the next day. CVA did'nt even receive the one I sent them yet and my new one was on the way. I received it 4 days afterI first talked to Mark. I have also e-mailed Mark and asked him questions and my replys were always ansewred within the hour if not sooner. So Thank you Mark and CVA for your Excellent Service! Ron
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RE: CUSTOMER SERVICE- good and bad
ORIGINAL: sproulman ORIGINAL: rafsob I always got through to them. My problem was to get them to do the work the right way. i did not call, just a note why it is breaking my flints badly. lets see how long it takes to get answer or get it back repaired or not repaired. in past, they helped me a lot, i bought 3 hawkins .50 cal from them over years. lets see what happens and i will report on it.;) well, got my lock back today feb 3rd from THOMPSON. SENT IN ON JAN24 TH. that is service;) they even thru in new german flint/leather,they are expensive and 4 thimble screws. thompson has treated me great for 38 years i have dealt with them.;) there you have it;) |
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