fletch; I shoot the Parker UL31 and have been very satisfied with the bow and their products.I have yet to have to use the customer service for any kind of repairs or work. I have used the local parker dealer for info ,knowledge and facts pertaining to my bow and to order parker items through and have been very thankful to find such a honest and knowledgable dealer since the last dealer was such a putz. I chose my Parker over the Renegade,Bowtech,Mathews,lines etc.I consider that I got a great bow for the price. I found that with my UL31 limb savers and a doinker stabilizer helped to significally reduce the hand shock and I use the string leeches for the string