fletch,

I think the Parker lineup is solid in terms of both performance and craftsmanship. I recently bought and sold a Parker UL31. I enjoyed shooting it immensely and the only fault I could probably find with it is that it was just a tad too light for me. I never had to contact customer service but from what I have heard it is pretty good.

If you are interested I have a Parker UL35 up for sale on Ebay as we speak. Email me if you are interested.