ORIGINAL: gibblet

well, i had some issues with my bow(s) that are documented on this sight, and i can tell you for a fact they lost money on me, except maybe some people who have shot mine bought one. i've never had a company lose money on me with such a great attitude of sincere helpfulness. from our states sales rep, to todd and pat. i know, for whatever reason, i've been one of 'those' customers and they've never made me feel like it one iota, not one bit. if i leave a message with the tech department for a string length question or anything i get called back with a 'hey buddy, how's it going.' i've been mad through this process at times, but always polite, and i've always been reassured and taken care of like i was one of their pro-shooters, and i'm a nobody in the archery world. that kind of respect has won me over as a customer for life. you pick whatever company you want, i know where i'm staying and i know if i ever have an issue it will be taken care of in a timely manner and with the utmost in kindness and sincerity.