I bought a CZ 550 American(.30-06) 6 weeks ago,nice gun,well made,and it shoots very good.My complaint is with the customer service,or lack of,that I have experianced.
When I recieved the gun,it had a small dent in the stock,which was caused by the way the gun was package.The bolt was rubbing against the stock during shipping.
I called CZ,and talked to "CJ",he told me they knew of the shipping problem(which they fixed)and that he would send out a new stock and I would send my old one back.He never did what he said he'd do-no stock after 3 weeks of waiting.My next call,I moved up the food chain and talked to Mike Eagleshield.Mr.Eagleshield was nothing but nasty on the phone,basically told me that I could go"pi$$ up a rope",and accused me of being "too picky".Then he told me that they would replace the stock,but I'd have to send the whole gun back and it would be "at least"2-3 months before I'd get the gun back.The gun shop that I bought it from called CZ,and got the same from Eagleshield again-he would'nt send a new stock to the dealer,either.
I've E-Mailed CZ,and Eaglesheild,with my daytime phone numbers,and voiced my complaints,but to no avail.They seem not to have the common courtesy to reply.
I don't think I would of been treated this way by Remington,Winchester,or Ruger,which I will keep in mind when I purchase my next rifle...Bob