I think it's completely unacceptable that a shop would sell a customer a $700 bow and not go the extra mile to make sure the bow was setup and shooting properly. Hopefully the "stellar" customer service will result in a lack of customers and they will change their ways.

I can understand if a bow comes off the shelf and everythng isn't perfect. What I can't understand is why they were hesitant to take their bow to another shop. If it were me you'd better believe that I'd be on the horn with Mathews to let them know just how good their "pro shop" is.

Kudos to you jason for sending them to another shop. Hopefully the rest of their bussiness will be at another shop, any other shop for that matter. I guess it just goes to show how much we can take for granted an actual "pro shop".

I hope they get things worked out with their bows. If not they could always upgrade to a PSE.