I am really sorry to hear that. Your shop should be more help to you. That is the difference between a good bow experience and a bad one. They are suppose to help you get it perfect!! I am in the process of ordering a Switchback as well. And my shop has been a huge help. Are you sure everything is in spects? Something sounds wrong with your setup. You should be getting more speed and deffintly be very smooth not rough like you stated.