RE: I made a BIG mistake
If you're feeling guilty, that's good. Means you have character and know what YOU need to do for yourself. You don't have to do what anyone tell you.
You prob. should have dealt with PSE. I have heard they have excellent CS.
I dropped my Q2 in my driveway one time in a soft case. Took it inside and noticed the cam had 1 edge of track smashed.
Called Mathews CS and told the that I dropped it in my driveway in the case and needed info on purchasing a new cam...to my suprise the person said "thanks for the truth"..we'll send a cam to the nearest dealer free of charge...I about crapped my pants.