Compare what you like to the arrows, if a company sends a product out that looks bad, I think the should have to make it right. I guess I will compare something of less value than a car. A bag of potato chips, on the back says that if for any reason you are not satisfied with their product return it for a full refund and that is only a couple bucks. Easton relies on their customers, they need us, we don't need them, there are other companies that make arrows. I know I could have bought another arrow brand but I think easton is one of the better arrow manufacturers, my arrows just slipped passed quality control.