I hunt northern New England and have used LaCrosse boots for years due to cold temps, deep snow and wet boggy terrain. A little over a year ago I bought a pair of 18" 1200 gram thinsulite LaCrosse for hunting and ice fishing. I used them all deer season and all winter while ice fishing almost every day. This year before a trip to Newfoundland on a Caribou hunt I checked the boots and they had a couple of cracks just above the ankles. I emailed LaCrosse and told them that I had other boots from them that were 10 years old and still in good shape. They had me send them back and they gave me a brand new pair without any charge. World class people and definitely interested in doing the right thing.