I second what Roundball says. I own five Thompson Center rifles. One reason I buy them is because of the warranty. If you have a problem, they will for the most part fix it. They are also great if you have a question. Call them on the phone and they have a Tech on line with you talking you through the problem.

Any organization can get a bad representative, the thing to remember is the company that stands behind their stuff usually cleans out the bad apples fast.