Last year, I posted a thread about issues I was having with my Encore. Ever since it was new, the barrel wobbled a bit due to a loose hinge pin. As a result, the gun wouldn't group worth a crap. It just didn't matter what powder/bullet combination I tried, it was all over the paper.
I had to make due with it during last year's muzzleloader season but this year, I decided to send it back to them for repair. They corrected the problem and I had the gun back within 3 weeks.
Yesterday, I shot it and was thrilled with the results. I shot T/C 250 grain XTP's with 100 grains of Pyrodex and was cutting holes with it.
Their service department is tough to beat. Come on muzzleloader season!