i've had trouble with their limbs, but not customer service, its excellent. i think its improper pressing also, possibly mixed with a bad batch. also, when a new concept comes out there are usually a few bugs to fix. do you buy a new innovation in a car, or wait a couple years for the bugs to get worked out? i think CERTAIN shop owners are so used to just throwing in a bow and cranking it down they are making mistakes. just my opinion. the shop owners on here who are selling them aren't having problems, why? well, probably because they do it right. someone mentioned that hoyt was having this issue a few years ago until the shop owners learned how to properly press their new line (at that time). i think bowtech should put out a video.