She was a female, right? Might have been that time of month.

Seriously, though, that's no way to deal with customers. I've always said that if Redding or Forster picks up the collet die design after the patent expires, I'll buy em' from them instead of Lee. They'd probably do a better job with it. But for now Lee is the only game in town and I luv those collet dies. Hopefully for your sake and others, they'll recognize soon that there's a market out there for this die in a .300 RUM configuration.

Sorry you received such poor treatment.