I can best give my view of this by saying that usually I have had a very good experience when speaking to any one from the IBO office staff, I have not had many encounters with anyone else. I have called the office before and spoke to Judy and had lengthy conversations with her that were very pleasing and interesting, even though, I have to introduce myself to her at every shoot again and again (just poking fun Judy). We must realize that our organization has many members, and it is sometimes difficult to keep everyone's names and faces straight. On occasion or two I have had the opportunity to speak with Ken, when I met him he was very friendly and polite. But, we must also realize that at the end of the day, the folks behind the scenes like to get away and refresh for the next day of decisions, running, and nuts-and-bolts of shoots, etc.. So, especially at the end of the day, they might not want to hang around, they also have more to think about than we might understand while at the big shoots. I would suggest you call the office and talk to anyone there, I think you will then feel differently afterwards, your experience has been one that is seldom heard of. Hope this helps ease your mind somewhat.