I will never stand for the Liberal legacy, but they did not do this. It's called lazyness. They don't wan't to ship that to you because they are either too ignorant or just plain lazy. I would try to contact them again, and my bet is if you get someone who's not wanting to go home, they will get it out to you. The other problem is that some people just don't know, and won't ask questions, so they will tell you "no, we can't do that" that's the ignorance part.