All the courteous and great service rhetoric is crap! When the first set of limbs blew, it should have been determined whether the source of the problem was the user or the product was defective. If it was determined that the product was defective, Bowtech should have been alerted and Bowtech should have investigated the cause; not just keep replacing limbs with a smile.
You see this point but you don't the pro-shop (the person acutally doing the work) has any culpability. Let's go back to my exapmle early. If you have the guts to actually debate this issue point by point???? Would you also blame dodge for a mechanic that failed to properly diagnose a problem with your vehicle?