I haven't had to use their customer service much but the times that I have had to have been great. I bought a new bow for my wife and I bought it with 40-50 lb limbs (wanted to surprise her). I thought I could crank it all the way down and she would be able to shoot it...............wrong. I called jamie and told him what the deal was and he said "no problem". He sent me a new set of limbs for the bow on their dime. You can't hardly beat that kind of service. That was no ones fault but mine and the bow had been shot a few times but it didn't matter they wanted me to be happy, which I was. I really like their bows but a lot of companies make good bows. The reason I am loyal to their product is becasue of their customer service. Two weeks after shooting the bow and learning to use her "archery muscles" she could shoot the bow at it's previous setting but the 30-40 limbs will crank up to the mid 40s and that's as high as she can shoot comfortably anyway.

I can't imagine what could be wrong with the bow that would make it keep breaking limbs like that. That is strange indeed. I hate that you have had all of this trouble but I am glad that it's going to have a happy ending.