well, counting the original limbs on my 2004 patriot, i've just broken my 4th set. i know, i know, its like the only thread i start around here. so i call the shop. the owner is of course expecting me to be very upset, but i'm not, i'm used to it now, so i politely ask him for his advice. he says he can either order me a new set, or i can call bowtech and talk to them about it. i ask for his opinioin on this, he says call the company and gives me their number and the extension for a guy named jamie (i think). when i start talking to jamie about what is going on and where i'm located he realizes exactly who i am from discussing this issue previously with the shop owner. jamie is very nice and was completely polite, professional, and courteous during our whole conversation. plus, my entire time to get through to him was about 5 seconds. i apologized for all the trouble. he lets me know they have a less than 2% issue with limbs, and that another bow had the same issues - 3 broken sets in a small time period, and that its not my fault. he says there must be something wrong with the bow or the limb pockets or something and thanks me for being patient with them. he then informs me they replaced the other bow that had this issue and the guy hasn't had any problems since, and that's what they are going to do for me. yea! a brand new bow. he says he's going to call the shop and let them know. i called the shop back and the owner let me know that my new bow would be there in 3 days. pretty good as i'm completely across the country. i couldn't be happier. i danced around like a little girl. like someone said in a previous thread, 'how could i have confidence in that bow?' well, i couldn't. not every product that comes out of a factory can be perfect, and i'm happy i've found a company that honors their warranty with courteousness, politeness, speed and dignity. now that's american. customer service seems do be a dying art, but not at bowtech.