RE: A Very Disappointing Experience with Natural Gear
Let me begin by saying I was greatly impressed by the fact that the tags had “Made in the USA” printed on them.
My dissatisfaction was twofold. This was the first time that I saw their product in person. I was trying to find something that closely matched the wool I wear in late bow season. The camo pattern (natural) was much lighter with less contrasting shades than the examples I saw on-line. So chalk that up to a personal preference.
The primary product I was not happy with was the bib design. Instead of elastic in the waist area, they used buttons. I was unable to get them to fit comfortably. They were either too loose or too tight. Also the pant leg bottom was straight with a tie. There wasn’t an allowance for larger boots. I tend to wear my light weight bibs late into the bow season using layers when necessary. It would’ve been a pain to get them over my pack boots. So again, personal preferences.
A more accurate statement would be that the product did not meet my expectations. This is a chance you take when you order on-line sight unseen. I spend a lot of money each year on hunting equipment because once bow season starts, that’s all I’m doing during my free time. I will gladly spend what is necessary to get high quality equipment but won’t hesitate to return it if it does not meet my expectations. But above all, I was very disappointed with the rude attitude that customer service had and his total disregard for taking care of one of their customers. Add to that the fact that the return policy that arrived with the order contradicted their on-line policy.
Again, I’ve grown accustomed to the much more professional attitude that Cabelas, BassPro and others have toward their customers.